Sales Support Executive / Coordinator
Nestlé
مجموع سنوات الخبرة :12 years, 11 أشهر
• Provided comprehensive sales data analysis and strategic suggestions to drive revenue growth.
• Maintained strong relationships with key stakeholders, ensuring effective communication and collaboration.
• Utilized advanced analytical skills to identify market trends, optimize sales processes, and enhance overall business performance.
• Implemented innovative solutions to streamline sales operations and improve efficiency.
• Delivered accurate sales data analysis and recommendations to support the Sales function.
• Championed the Perfect Order Cycle Approach, minimizing waste and complexities in the O2C flow.
• Acted as the primary point of contact for customer queries, complaints, and requests, ensuring prompt resolutions.
• Collaborated cross-functionally to enhance the customer experience and drive customer loyalty.
• Oversaw the end-to-end ordering process, ensuring timely and accurate entry and processing of all orders received.
• Implemented robust systems and procedures to optimize order fulfillment, resulting in improved customer satisfaction and retention.
• Collaborated with internal teams to resolve operational issues and ensure seamless order management.
• Led a high-performing team of call center representatives, fostering a culture of excellence in customer service.
• Developed and delivered comprehensive training programs to enhance the skills and performance of team members.
• Proactively identified and resolved customer issues, ensuring a positive customer experience and high levels of satisfaction.
• Provided exceptional customer service by promptly addressing customer inquiries, concerns, and issues.
• Collaborated with colleagues to optimize performance and achieve departmental goals.
• Demonstrated strong problem-solving skills and a commitment to delivering outstanding customer experiences.
• Delivered excellent customer service by promptly addressing customer inquiries and resolving issues.
• Maintained a high level of professionalism and efficiency in a fast-paced call center environment.
• Supported GCC clients in the recruitment process, ensuring a seamless and efficient hiring experience.
• Utilized strong communication and interpersonal skills to effectively liaise with clients and candidates.
