مؤيد أبو نجم

 Job Function (Summary)
The senior Credit Controller is responsible to maintains and update customer accounts and collection of Outstanding dues from assigned Clients (Agency, Direct client & government) in a timely manner, escalate disputes and/or payment delays immediately on being aware and execute all AR reporting requirements accurately and as scheduled.


 Key Accountabilities

1. Accounts Receivables (AR) management
 Manage assigned AR account list and ensure 100% collection of outstanding debts in a timely manner.
 Manage Advance payment collection for new clients as directed.
 Follow up on payment collection by calls/emails and visit clients, where necessary.
 Email SOA to clients regularly and in timely manner, with clear communication on due amounts
 Resolve invoice discrepancies, reconcile accounts & arrange for issue of debit or credit notes, if any.
 Ensure prompt escalation of disputes or delayed payments to the Line Manager
 Ensure accurate & prompt dispatch of invoices to clients - Hand-delivery or Courier.


2. AR Reporting
 Prepare month-end Aging report
 Prepare report on payment status of client list.
 Prepare 13-week Collection Forecast for the account list being managed.
 Submit “Returned Cheque status report” on regular basis.


3. AR support duties
 Manage banking of cheques on a daily basis.
 Provide payment details to accounting team for receipt entry and application.
 Maintain tracking report for all Credit notes issued
General
 Ensure systematic and timely filing (physical or digital, as per process) of all Invoices & Credit notes and the relevant supporting documents.
 meet the requirements of the company’s independent external & internal auditors.
 perform any other tasks assigned by line manager
Key Performance Indicators:
 Timely & regular follow-up on outstanding dues.
 Achieving Receivables Aging & Collection Targets
 Timely collection of advance payments as per policy.
 Accuracy & timely submission of reports

1- Control limit and terms for each credit customer to improve sales and company cash flow.
2- Register (VAT) Certificate for all our client in order to collect our tax back and make the entry in the system.
3- Prepare monthly cash report for cash customer who has delayed payment in order to clear the outstanding through customer or salesman.
4- Prepare and send statement of account for each customer in order to settle the due outstanding.
5- Follow up payment with the customer through collection techniques (quotation, calls, emails and customer meet-ups)
6- Prepare JV’s to clear the differences on the customer statement.
7- Track wire transfers and send it to the customer’s account.
8- Apply and allocate customer payment against invoices.
9- Reconcile customers’ statement of account to avoid any discrepancies.

1- preparing on daily basis all customer checks in order to deposit in bank and post in the system (oracle)
2- follow up all bank guarantee with government customer in order to not get any penalty or extra payment
3- follow up with government customer for the payment and collect all the pending outstanding immediately
4- Providing the finance manager with weekly expected collection.
5- Provided the management with a clear financial situation of the new customer based on a market research to evaluate and set a proper limit and payment terms to secure the receivable.
6- Solve most of the cases which legal decisions where taken without going legal by daily follow up and putting pressure through my contacts.
7- General accountant for all receivable and expenses transactions
8- Checking daily reports for the cars’ availability and put strategy plan for the employee to provide daily, weekly, monthly and yearly company goals and objectives.
9- Doing the needful in immigration, ministry of labour, RTA and economic department for the company to continue the work smoothly without any issue
10- Checking cash flow and bank balance in order to pay the expenses and manage liabilities.
11- Make strategy plan to maximize receivables and minimize expenses to build up a good profit.
12- Solving any kind of the company and employee’s problems.
13- Follow up marketing and sales men to increase number and quality of customers.
14- Follow up the services to maximizes customers’ needs and satisfaction.

1- Established credit control department which includes two collectors reporting to me and providing management with a daily reports with the receivable analysis report.
2- Swap terms of payment to a better terms means from open credit to “post date chicks” and from “post date chicks” to “LC” for a better cash flow planning.
3- Reduce the receivable number of day as per cash flow requirements.
4- Set collection target for sales and collector including myself and monitor on daily bases the achievements.
5- Providing the finance manager with weekly expected collection.
6- Provided the management with a clear financial situation of the new customer based on a market research to evaluate and set a proper limit and payment terms to secure the receivable.
7- Solve most of the cases which legal decisions where taken without going legal by daily follow up and putting pressure through my contacts.
8- Listed the customer who are hopeless and report to police or take legal action against them and follow up with lawyer till amount collected.