Senior Reporting and Analysis Specialist
Majorel KSA
مجموع سنوات الخبرة :8 years, 10 أشهر
Managing a Team of WFM specialists .
• Analyzing Business needs and present effective
development recommendations .
• Report and analyze projects performance.
• Measure performances and agents efficiency
• Managing to design and create presentable Dashboards
and RTM reports
• Responsible for all WFM matters related to projects
requests.
• Support Operation Team and working side by side to
accomplish great results.
Data management and systems IDs coordinating.
• Analyzing and Reporting training activities.
• Presenting Training Status and analyzing Business
needs.
Analyzing Quality assurance activities.
• Managing and reporting Quality KPI's for all company
projects.
Security Systems Specialist
• Supervising and maintain projects related to Security
and Network Systems
• Coordinate Teams for multi-projects
Telecommunication Engineer with Bachelor degree , was top of the smartest students but not the head of the class in a degrees classification.