Moaz gabal

Provide a warm, professional welcome and execute seamless check-in and check-out procedures for international guests.
•
•
Manage daily room assignments, inventory blockings, and special guest requests, ensuring 100% compliance with Hyatt
brand standards.
Coordinate directly with Housekeeping and Maintenance teams to minimize room turnaround time and maximize guest
satisfaction.
Resolve complex guest complaints and billing inquiries efficiently, turning negative situations into positive guest loyalty.
Promote hotel amenities and local attractions, contributing to increased ancillary revenue.

Managed post-sales inquiries and technical support calls, ensuring clear and structured solutions for clients.
•
• Collaborated with the maintenance department to track and expedite client service orders.

Assisted diverse customer segments with account setups, plan upgrades, and digital service troubleshooting.
•
• Achieved and exceeded monthly Quality Assurance (QA) and resolution targets.

•
•
resolution.
Handled high volumes of inquiries from GCC clients, adapting communication style to match Gulf cultural expectations.
Maintained exceptional Customer Satisfaction (CSAT) scores by accurately troubleshooting order and payment issues.