Call Center Agent
Tirhal for bussinesses and tecknology
Total des années d'expérience :3 years, 1 Mois
* Answer Incoming Calls From The Client.
* Make Outbound Calls To The Client And Services Providers (Drivers).
* Document And Archiving Call Information According To Standard Operating Procedures.
* Management And Resolve Problems and Complaints and Follow Up on The Necessary Complaints.
* Maintain And Provide Services Information To The Customers.
* Build Sustainable Relationship And Engage Customers By Taking The Extra Mile.
* Trained New Employees Regarding Company Operations, Policies And Services.
* Following Through On All Critical Inter Department Escalations To Increase Customer Retention Rates.
* knowledge About Customer Needs And Provide The Optimal Service That Meets His Needs.
* Handle incoming Customer Calls Using A variety Of Contact Center Technologies And Telephony Platforms.
* Handle Customer Queries and complaints and follow Up on The Necessary Complaints, And Concerns In A Professional Manner.
* Maintain Contact Center Standards For Customer Services Levels.
* Ensure Compliance With Applicable Policies And Regular Requirements On Information Security.