mobeen ashraf

Customer Services Officer at Mobilink Faisalabad at Telecommunication Company

• Pakistan
• January 2008 to January 2010

Front desk incharge (sarina hotel Islamabad): (2010-2012)

• Meeting and greeting guests and attending to their requirements.
• Confirming costs, updating on progress / problems throughout the day, ensuring deadlines are met.
• Perform all duties of the Receptionist, Business Centre.
• Check in and check out.
• Check arrivals and highlight special arrivals emphasizing those VIP arrivals.
• Ensure that all rooms are allocated to provide guests with a pleasant
Efficient check in.
• To be proactive in ensuring that all guests leave satisfied.
• Ensure that all guests receive personal service to the highest degree of
Courtesy And be informed of the hotel's facilities.
• Responsible of doing fax and scanning the guest's documents.
• Provide Secretarial Assistance to the guest of the Hotel.
Opening and closing of shift and checking all follow up and taking actions accordingly


Customer Services Officer at Mobilink Faisalabad (Telecommunication Company: (2008-2010)

Responsibilities and Daily Tasks:
• Customer service at high level and smooth and fast operations.
• Attending walk inns customers at welcome desk.
• Handling cash counter and preparing shift opening and closing reports.
• Handling customers complains and finding solutions.
• Reporting directly to the branch manager about all daily tasks and reports.
• Attending monthly trainings