Muhammad Mubeen Younas

 Currently a member of the UAE On Demand Ordering operations team with key responsibilities including
inventory auditing, revenue management, order queue management, rider training, COD Reconciliation.
 Analyzing the Week-on-Week data across multiple metrics and putting forth suggestions to the team on how
to improve them without impacting the Cost per order (CPO) & Revenue per order (RPO) ratio egregiously
 Keeping the average delivery time (ADT) in-par with the company standards by communicating to the riders,
troubleshooting as and when necessary
 Creating newsletters on a regular basis upon receiving access to the raw data to generate the same
 Assisting the team during the time of payouts to 3PL partners by auditing the veracity of the data to ensure
that any miscellaneous payments/penalties applicable to the riders are not missed out
 Given the task of monitoring the queue of delivers, preventing orders from going unassigned for long during
the peak ordering times of dinner hours and lunch hours. Also manually assigning delivery sub-zones to riders
of adjacent sub-zones that are relatively less dense in terms of orders in order to prevent the orders in the
order dense sub-zone from going unassigned for too long due to the lack of rider availability, thereby
preserving the end-user's experience
 Maintaining a track of the COD and paid orders; Escalate to the reporting head and concerned department in
case of non-remittance
 Taking regular feedback from the team leaders about the riders in their allocated zones.
 Taking necessary measures to avoid customer dissatisfaction or delays in deliveries caused due to controlled/
uncontrolled circumstances

 Dealing with Disposable Products at Hotel, Restaurants, Supermarket, Hypermarket, Hospitals and also Dealing
with the Cooperate sector
 Target the UAE market Based on Retails market and Wholesalers
 Preparing monthly sales reports based on set targets
 Planning and supervising marketing visit on Daily basis to achieve revenue targets.
 Weekly review meetings with Director of the Company to develop sales and marketing strategies to achieve
monthly targets.

 Preparing monthly as well as quarterly sales reports based on set targets
 Planning and supervising marketing operations to achieve revenue targets.
 Weekly review meetings with Brand Manager to develop sales and marketing strategies to achieve monthly
targets
 Analyze Sales data and determine Sales Forecast.
 Conduct Marketing Campaigns and trade shows to promote brand awareness among Consumer

 Manage and Direct the Retail Department operations to achieve sales targets.
 Analyze sales data, expenses and profitability of Celeste Houses on monthly basis and present in Monthly Review
Meeting (MRM).
 Research on new product ideas with detail planning of sourcing, branding and advertising.
 Planning of customer service policies in accordance with marketing plans and newly launched product
promotions.
 Actively participated in planning and promotion of retail signage and advertisement in cooperation with
Advertising Department.

 To perform the role of a floor greeter as and when assigned by the Supervisor by filtering and channeling
customers to the right service queue
 To explain all kinds of Warid tariffs and functionality of other products and services to the customer as per
customer's request
 To remain apprised on all current policies, procedures, promotions, products and value-added services offered by
the company
 To handle all customers in accordance with the established customer Handling standards and SOP's
 To provide feedback to supervisors on important issues/problems cited by the customers to ensure customer
retention