Client Services Manager
Secure Industries Pvt. Ltd
Total des années d'expérience :5 years, 11 Mois
Ensure all Client service activities support and strengthen the strategic objectives of the overall organization.
Building long term relationship with Clients.
Ensuring that Client requests are responded to in an accurate and timely manner.
Worked with Sales Team to manage accounts.
Entered Client orders in CRM system.
Speaking to Clients to enquire about the due payments.
Notifying Clients immediately when order is completed or if the delivery dates change.
Coordinated with plant supervisor to ensure that Client complaints are resolved in expeditious manner.
Prepare or oversee the preparation of reports and statistics related to the Client service function for upper management.
Using in-house system, trace and maintain notes, statements and Clients special requests.
Maintaining Client interaction and reporting to Management.
Worked closely with Gen. Manager of facility and logistics dept. for efficiency and accuracy of outgoing products.
Analyze Client service related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges, and to identify opportunities to improve service.
Counseling Students and Parents about various programs and career options (Walk-ins and Over the Phone).
Overseeing admission process by meeting parents, collecting the fees and required documents.
Visiting Schools for Tie-ups and conducting various examinations.
Making School visits to inform students about upcoming FIITJEE exams.
Sending reports to the management about projects assigned on daily basis.
Monitoring student registration activities and recommend them the solutions for their academic difficulties.
Maintain accurate records in manual way as well as electronically.
Evaluated progress of students.
Dealing with complaints and enquiries.
Ensuring that the company website is up to date with the latest information.
Preparing agendas and writing minutes of the meeting.
Gathered data and statistics to prepare reports for senior managers.
Provided assistance in scheduling classes and prepared a master schedule.
Approving leaves for the teaching faculty.
Taking regular feedbacks from the students for the teaching faculty.
Organizing workshops, seminars and training programs.
Involved in designing advertisements, brochures, handouts and banners.
Designing banners and posters for seminars, workshops and schools.
Sending the specified hardware to the specified server location.
Following up if the received hardware matches the requirement.
Creating tickets for server issues, hardware or software.
Assigning tickets to the appropriate department.
Have worked on Sun Solaris.
Speaking to customers over the phone to enquire about the due payments.
Helping customers by giving them a plan in case of a financial crisis.
Processing payments over the phone.
Helping the customers in their credit related queries.
Computer Science
Maths, Science, English