Mo Shaikh

September’2016.
Responsibilities Handling at Present Job
 Managing active directory users and computers.
 Assisting users to unlock account reset password.
 Assisting users with their software/hardware issues.
 Installing and configuring computer hardware operating systems and applications;
 Monitoring and maintaining computer systems and networks;
 Troubleshooting system and network problems and diagnosing, solving hardware or software issues.
 Provide technical site visit to project site offices for support as required to resolve problems and concerns.
 Setting up new users' accounts and profiles and dealing with password issues;
 Prioritizing and managing many open cases at one time;
 Rapidly establishing a good working relationship with user’s vendors, suppliers and other professionals,
 Testing and evaluating new technology;
 Recommending and promoting technical and professional solutions to User’s.
 Allocating the necessary resources to resolve user’s concern, problems and queries in an effective and timely manner.
 Daily Maintaining logs of reported issues, from users through inbound calls & email.
 Providing support for all projects in Qatar
 Handling and keeping updates of inventory of equipment Hardware and software build for a project or corporate users.
 Preparing Employment contract, Demand Letter & Power of Attorney for Emigration purpose and for POE. (Documentation Prior to Interview).
 Knowledge in Foreign Employee Registration Procedure .Documentation for Visa Application for the selected candidates.
 Arranging for Online Visa Medical appointment for candidates
 Visa & Passport Renewal for long term as well as Visa extension for the Short term Business Visa Employees.
 Residence Permit Renewal, Exit permit, cancellation, Visa Transfer to renewed passport through Metrash2 & Smart card (E Govt. card).
 Tickets Booking, Preparing Flight Schedules, and Arranging Visa message, Vehicle for Airport drop and Airport Pickup.
 Employees settlement like leave salary & Gratuity
 Keeping track regarding Vehicle Estimara (Registration) & Insurance Renewal.
 Arrange for new Health card and online renewal upon expiry etc.
 Workmen’s Insurance/Renewal /claim etc.
 Provide Executive and Administrative office support to Senior Management
 Monitoring & updating the performance of the employees through HRM Software
 Preparing letters, documents, correspondences, .

Responsibilities Handled
* Assembling and disassembling the computer, cabling
Troubleshooting
* Installing and configuring windows Server 2003 & windows Server 2008, Active Directory
Services and Server 2003 and 2008.
* Managing and Administrating all user domain and accounts.
* Networking, LAN & WAN trouble shooting. Network Auditing, Knowledge of configure and
maintenance.
* Windows mail, print server.