Manager, Call Center & Customer Service (Corporate & Residential)
Qualitynet
Total years of experience :24 years, 3 Months
Manager, Call Center & Customer Service.
Corporate & Residential
Managing & directing all customer care services for both corporate & residential customers, including:
• Service Management Center (Corporate Services Support).
• Call Center (Residential Services)
• Technical Support (Helpdesk, 2nd Level Support, Field Support & Supplier Management)
• Quality Control (Quality Management) •
Customer Services & Information Services
Managing & directing all customer care services for residential sector, including:
* Call Center (Residential Services)
* Technical Support (Helpdesk, 2nd
Level Support, Field Support & Supplier Management)
* Quality Control (Quality Management)
* Responsible for NPS & Customer Feedback Surveys.
* Planning & organizing all activities related to after sales support services.
Managing teams of Field Support, Contractor Companies, 1st & 2nd Level of Technical Support.
Responsible for technical faults resolution by supervising Field Support & Contractor Companies operations.
Call Center& technical support.
• Responsible for supporting equipment in a Microsoft Windows environment, from network designing through implementation and support.
• Performs a wide variety of installation, configuration and upgrading of systems, hardware, software and infrastructure built & provided by Computhink.
• Network Based Applications & Systems (Developed by Computhink)
• Surveillance, Security & Attendance Systems.
• Computer Maintenance & sales.
• Corporate annual maintenance Contracts.
• Networking
• Microsoft Networks installation, configuration & support.
• Compaq Servers & PCs configuration & support.
• Uninterrupted Power Supply (UPS) Aggregation, installation, configuration & support
Network Administrator & IT Support.
Microsoft Certified System Engineer
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