Hospital Administrator
International Hospital
Total years of experience :6 years, 8 Months
The provision of professional administrative support in the management of the operational activities of the clinic as well as the planning, development and implementation of systems and procedures to improve the operating quality and efficiency of the clinic. Achievements
•Successfully implementing new HRIS
•Successfully implemented HMS ( Hospital Management System ) for patients records
•Revamp the entire hospital units for efficiency and staff productivity
•Implement a cost reduction policy & procedures, reducing cost by 10 %
•Responsible for overall implementation of talent acquisition and development management of the Hospital staff
As a member of the Management team and a newly established position, I was challenged to develop, implement and manage a strategic document for the entire hospital administration and a Human Resources Infrastructure with up to 1500 employees. Supervise staff of four direct reports. Manage payroll administration and training / capacity development of all the carders of staff in the hospital. Achievements
•Fully developed and managed the HRIS system
•Instrumental in development of the Manpower and operations budgets
•Instrumental in the designing and implementation of the hospital service rules and scheme of service for Physicians which was conducted by a consultant.
Responsible for the reception desk, carrying out general administration duties and as required, assisting with the day to day running of the front Office department. Works in the various departments within the hotel and learn about the daily operations within the entire hotel. I acquired experience in all aspects of managing a hospitality business, including knowledge of seasonal traffic, competition, marketing, sales and budgeting. In addition, experience was gained in company policies, how to submit status reports, and learns to analyze customer feedback and use it to the hotel's advantage, and often submits suggestions to the manager who will forward the ideas to the appropriate department. Duties also include providing a friendly welcoming and high-quality service over the phone and on the guests' arrival to the hotel, deal with the demands on the front desk; find suitable solutions to meet customers' needs depending on the possibilities available at the hotel. Carry out all necessary operations when guests arrive and depart (check-in/ check-out)
answering customer enquiries or passing them on to another department
•giving information and helping to solve problems
•selling products or taking orders
•arranging services for customers, such as buying books / music CD on line
•handling complaints and passing them on to a manager if required
•entering customer information onto a computer database
•taking payment for goods or services
•Giving refunds.