Modther Abo-Elfetouh

• Designed and managed VMware vSphere (vCenter, ESXi) and Dell VxRail environments, including DRS, HA,
vMotion, VLANs, and networking.
• Administered HPE DL380 Gen10/Gen11 servers and MSA2060 storage.
• Managed full VM lifecycle: provisioning, configuration, monitoring, and troubleshooting.
• Managed Windows Server and Active Directory, including GPO, DNS, DHCP, and file services.
• Configured FTP/SFTP and file-sharing solutions.
• Managed Microsoft 365 and hybrid environments, including manage Entra Connect (Sync & Cloud Sync).
• Administered Microsoft Entra ID, including users, MFA, Conditional Access, and SSO.
• Managed Microsoft Intune, including device compliance, policies, app deployment, and security baselines.
• Administered Exchange Online and SharePoint Online, including mail flow, security, and access control.
• Implemented Microsoft Purview, including DLP, sensitivity labels, retention, and eDiscovery.
• Managed Veeam Backup & Replication and Veeam for Microsoft 365, for backups, monitoring, and restore.
• Administered ManageEngine tools (OpManager, ADAudit, ServiceDesk, ADSelfService, Endpoint Central) for
monitoring, auditing, ITSM, patching, and endpoint management.
• Managed Duo MFA and identity security.
• Configured BioStar 2 and Salto access control systems.
• Managed Exclaimer Cloud for email signatures.

Installation and Configuration VMware vSphere including vCenter and ESXi.
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Configuring and monitoring VxRail environments.
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Configuring vSphere DRS and vSphere HA.
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Creating, deploying, and managing VMs.
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Creating and configuring virtual switches, port groups, VLANs and VMotion.
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Configuring and Managing HPE DL380 Gen10 and Gen11 Servers.
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Configuring and Managing HPE MSA2060 Storage.
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Ability to configure, deploy, monitor, and manage Microsoft 365 services.
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Managing the Microsoft Entra admin center.
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Managing Microsoft Intune admin center.
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Managing Exchange admin center.
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Installing, configuring, and managing Windows Server and On-premises Active Directory.
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Create and Manage Group Policies.
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Deploying, configuring, and managing DHCP and DNS servers.
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Configuring and managing File server and shared folders.
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Configuring and Managing FTP servers using FileZilla.
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Migration from a Microsoft 365 Cloud-only setup to a Hybrid environment.
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Veeam Backup and Replication Installation and configuration.
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Adding and Configure Backup Repositories and Proxies.
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Create Backup polices and Restore operations.
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Deploying and Configuring Veeam Backup for Microsoft 365 environments.
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Configure Veeam ONE for monitoring, reporting.
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Proficient in configuring and managing BioStar 2 for access control and time attendance solutions.
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Administering the Exclaimer cloud solution for signature management.
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Managing OpManager to monitor and maintain IT infrastructure.
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Managing ADAudit to conduct Active Directory audits.
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Managing ServiceDesk Plus to streamline IT support operations and enhance ticketing workflows.
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Managing ADSelfService to enable self-service password resets and reduce helpdesk workload.
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Knowledge in managing and configuring Salto access control systems.
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Knowledge in managing Duo Authentication for multi-factor authentication and secure access control.

Achievements
• Deployed and managed Nutanix HCI environments, including cluster setup, Prism Central, and multi
cluster management.
• Implemented Nutanix Files and performed LCM upgrades and NCC health checks.
• Executed V2V migrations using Nutanix Move and supported cross-platform migrations.
• Installed and managed VMware ESXi and vCenter, including VM provisioning, networking (vSwitches,
VLANs), and storage (iSCSI, NFS).
• Managed full VM lifecycle: deployment, configuration, and monitoring.
• Deployed and managed Veeam Backup & Replication, including repositories, proxies, backup policies,
and restore operations.

Responsible for Eight Branches
• IT support for Desktops, Laptops, Printers, Scanners, Cisco IP phones, Tablets and Mobile phones.
• Install windows 10 and join a company domain to more than 200 devices.
• Configure, install, update and maintains complex software systems like McAfee, XDR and SCCM.
• Troubleshooting hardware and software users device face to face or Remotely.
• Assist in the design and implementation of networks.
• Some Active Directory users and computers services.

• Provided IT support for 8 branches, handling desktops, laptops, printers, scanners, IP phones, tablets,
and mobile devices.
• Installed and configured Windows 10 and joined 200+ devices to domain environments.
• Installed, configured, and supported enterprise tools including McAfee, XDR, SCCM, and VNC Viewer.
• Troubleshot hardware and software issues both onsite and remotely.
• Assisted in network implementation, including UTP cabling and termination.
• Performed basic configuration of Cisco switches, including VLANs, trunking, Telnet, and SSH.
• Installed and supported Windows Server 2016/2019, including basic Active Directory administration.
• Managed server storage and file services on Windows Server.