hotel operations manager
House of Splendor boutique hotel
Total des années d'expérience :14 years, 5 Mois
-Developing and Implementing strategies that will ensure a positive experience that exceeds guest’s expectations
-Work collaboratively with all department managers to make sure operations are running smoothly in tandem with one another
-Anticipate all guest needs and respond promptly & accordingly
-Establish and maintain standards for staff performance and customer service
-Maintaining full knowledge of all inner working of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests, hotel events and more.
-Staffing the hotel appropriately
-Reviewing employee behavior, appearance and performance
-Conducting daily meetings to ensure that all departments are in working order
-Day to day running of the hotel
i discover the needs of customers, package our services and present it to them in a manner that would serve their various needs. i also develop strategies to improve sales i.e promotional offers, credit facilities to cooperate organizations, i make sure all staff that are to be in contact with guests are well prepared. i also devise ways in which we could improve our services by visiting our competitors through which i get to develop better services than they offer. i serve as the intermediary between the company and our clients. reactivate dormant relationships with inactive customers and present all our new services to them.
i borrowed courses in home and hotel managements in all the levels. I was the social secretary of my faculty association