Moe رمضان, IT Technical Support Specialist

Moe رمضان

IT Technical Support Specialist

University of Western Ontario

البلد
الأردن
التعليم
بكالوريوس, Computer Information Systems
الخبرات
13 years, 7 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :13 years, 7 أشهر

IT Technical Support Specialist في University of Western Ontario
  • كندا - London
  • سبتمبر 2015 إلى أغسطس 2020

* Provided full technical support services for the students, instructors, PhDs and PhD’s students,
and all staff members in Faculty of Education

* Install and congure software and hardware devices such as (PC’s, Smartboards, Printers, etc., )

* Responds to requests for technical assistance in person, via phone and/or e-mails.

* Advises End-Users on appropriate actions
Identies and escalates problems or/and issues then prioritize them based on situations requiring urgent attention.

* Follows UWO standard help desk procedures to resolve routine computer
* Logs all help desk interactions by tracking and routing all requests and resolutions Researches User questions utilizing available information resources

IT Security Manager في London Hydro
  • كندا - London
  • مارس 2014 إلى أغسطس 2015

* Successfully managed and improved securities issues and vulnerabilities
* Managed security network certications; quickly resolved basic and advanced network certicates and increasing network functionality.
* Managing 186 VMs servers by using centralized platform vCenter Server Software (List snapshot, Move, Recongure, stop/start, shutdown, and Restart Guest OS on a virtual machine.

Senior IT Manager في British Council - Saudi Arabia
  • المملكة العربية السعودية
  • يناير 2000 إلى يناير 2007

الخلفية التعليمية

بكالوريوس, Computer Information Systems
  • في Al-ahliyya Amman University
  • يناير 1995

اللغات

الانجليزية
اللغة الأم
العربية
اللغة الأم