Applications Administrator
SIMAH
Total years of experience :5 years, 6 Months
• Enhanced application stability and performance by proficiently troubleshooting and managing diverse .Net and .Net Core frameworks.
This expertise led to a significant decrease in system downtime by 5%, ensuring seamless operations, and improved user experience.
• Decreased the number of daily tickets assigned to IT from Customer Care department up to 10 by identifying and resolving repeated
issues with the collaboration of the development team, representing an 80% drop of IT assigned tickets for B2C products.
• Accomplished proficiency in managing different payment gateway portals such as MPGS, Amazon (previously Payfort), and AlRajhi.
• Strengthened organizational resilience and preparedness by successfully executing disaster recovery (DR) activities, meticulously
validating backup systems, and efficiently restoring critical operations.
• Streamlined software delivery processes by administering CI/CD pipelines using Azure DevOps, resulting in a 40% reduction in
deployment time. This achievement improved development efficiency, and enhanced overall product quality.
• Facilitated seamless integration with STC Pay for B2B merchants by providing second-line (L2) production support.
• Possess an extensive familiarity with Temenos 24 (T24), a leading banking software solution, encompassing core banking and payments.
• Effectively utilize industry-standard monitoring tools (Dynatrace, Elastic, SolarWinds, IBM App Connect) for system performance visibility, issue diagnosis, and proactive optimization, enhancing operational efficiency.
• Handheld incidents full cycle (investigation, troubleshooting, escalation, resolution, reporting, time tracking, and analysis of incidents).
• Improved the main website performance score by 32% as measured by Google Lighthouse tool by optimizing web pages for speed and performance by minimizing file sizes, rectifying code, and leveraging caching techniques.
• Revamped the front-end application for the company, employing innovative techniques and modern design principles.
• Implemented specifications and requirements to the website by actively collaborating with designers, backend developers, and stakeholders, resulting in the seamless execution of projects and the delivery of high-quality solutions.
• Developed an Amazon clone full stack website with complete E-Commerce functionality by utilizing technologies such as Next.js for user authentication, Firebase for Google Sign in, Stripe API for payment processing, Firestore for the database.
• Developed a video live streaming website by utilizing ReactJs and Redux for frontend development, implementing Real Time Messaging Protocol (RTMP) server for seamless video streaming, and integrating a JSON API server for data management.
• Hosted multiple web servers on AWS by effectively utilizing RDP for Windows Server and SSH for Ubuntu Server.
• Implemented HTTPS protocol and integrated SSL certificates to ensure secure communication for the developed websites.
• Developed a geolocation application utilizing the Leaflet library, specifically designed for tracking running and cycling workouts.
• Designed websites based on the MVC (Model View Controller) architectural pattern, enhancing code organization and separation of concerns for efficient development and maintenance.
• Conducted thorough analysis of existing programs, identifying areas requiring modifications, and successfully implemented the necessary changes.
• Employed the multithreading paradigm to enhance the performance and efficiency of multiple applications.
• Designed and implemented various encryption algorithms to ensure robust data security.
• Developed a feature-rich ToDo list Application using Android Studio, offering enhanced task management capabilities.
• Utilized the GloVe API in Python to design a model for data mining, facilitating efficient analysis and extraction of meaningful insights.
• Collaborated closely with developers, UX designers, business analysts, and systems analysts to ensure seamless project execution and alignment with stakeholder requirements.
• Conducted comprehensive code reviews, identifying and rectifying basic technical and logical errors to enhance overall code quality.
