Data Entry Operator
Dubai Roads And Transport Authority (rta)
مجموع سنوات الخبرة :14 years, 5 أشهر
Data entry .
Quality check.
Image review.
Counting and sorting of salik request.
Customer Service - Inbound Calls.
• Answering customer queries and complaints regarding product package.
• Activation/De-Activation of Product package (DATA, SMS, Call, VAS) for customer.
• Handling balance usage related Complaints and queries
• Handling Data usage related Complaints and Queries
• Deal Customer queries related cell phone (handset) compatibility of 3G AND 4G services
• Answering queries as well as Activation/De-Activation of 3G, 4G data packages of customers
Customer service - Business (Retail Business Partners)
• Handling billing queries and complaints, Checking Transactions /Reversals of transactions of balance from retailer to customer
• Information of Campaigns, Offers and Promo’s
• Information of Commissions on Packages and SIM sale
• Handling complaints related to transactions and commissions not credited
Customer support for Branchless Banking Service (TIMEPAY)
• Handling Account opening issues and giving information of mandatory documents of account opening and information of TIMEPAY Outlets
• Information about New offers, campaigns and promos.
• Handling customer queries and complaints about utility bill payments, cash in, cash out and Account transfers.
Customer Dealing using Social Media
Monitor, listen and respond to users on social media.
Dealing customer complaints and queries regarding GSM (2G, 3G, 4G) services and product.
Online and On Call customer support.
Compile Social media customer service reports (daily / weekly).
Team Management and Coordination
• Managing Team Daily Monitoring Report (DMR).
I have done B.COM IN INFORMATION TECHNOLOGY my subjects were .ACCOUNTING ,maths stats business law,income tax etc