Technical expert
Apple
Total des années d'expérience :8 years, 0 Mois
Troubleshoot, diagnose and perform repairs of iOS devices, Apple TV, Apple Watch, Beats, and other devices and their accompanying software.
▪ Identified patterns based upon prior troubleshooting experience to diagnose symptoms and causes.
▪ Explain where technical issues may originate from as a result of having a deep understanding of hardware and software components.Mentored teammates on new products and strategy.
▪ Mentored Technical Specialists on technical and customer service issues.
▪ Identified all customer needs and present product and service solutions. Working with high
profile customers including royal family and business owners.
▪ Supported customers in a timely manner and balance priorities to achieve individual and team
productivity goals.
▪ developed product knowledge and research required information using all available tools and
resources
Preformed troubleshooting, diagnosis and repair of Apple MacOS and iOS hardware and software for an average of 400 clients per month.
▪ Assessed customer needs in order to provide relevant solutions.
▪ Mentored teammates on new products and strategy.
▪ Created repeat business by providing excellent customer experiences
Follow maintenance protocols to ensure systems are secure and ready for users.
▪ Maintain and troubleshoot devices and systems, hardware, and software.
▪ Document system performance, bugs, and program requirements.
▪ Managing, adding items on the company’s website F&B and also on retail (E-commerce)
▪ Micros Database configuration, Adding, Modifying and deleting Employees, Menu items in
Micros Enterprise Management Console (EMC) for the entire resort.
Received, managed and logged internal calls or email requests into HotSOS (Hotel Service Optimization System) and updating problem profiles.
▪ Installing and configuring computer hardware, software, systems, networks, printers and scanners.
▪ Updating internal website
▪ Supported the following technologies: Microsoft Office products - Windows operating systems.,
Remote access, Data network Fundamentals, Networked printers, Micros systems, Desktops,
laptops,
▪ Diagnosis of desktop, application, networking and infrastructure issues.
▪ Managed user accounts, groups and controlling access rights using Active Directory.
▪ Investigated causes, tests solutions, and put solutions in place to reduce calls to the help desk.
▪ Worked on related projects as assigned by supervisor and provide training to new staff
▪ Supported Apple Products, Micros Systems POS, Opera PMS/ HotSoS, Galaxy,
Oracle's PeopleSoft application