Strategy | KPIs Performance Measurement | Speaker | Author | Trainer | Researcher |
Training & Consulting Companies
Total years of experience :16 years, 8 Months
•Manage the design, delivery and continuous improvement of training programs as well as on going •Sourcing training materials including external training providers. •Create and maintain a positive and professional learning environment •Deliver, project and motivate trainees through effective training methodologies both in group and individual classroom dynamics •Create a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs •Conduct specific training needs assessments to support the design, development and delivery of Corporate training programs and strategies •Monitor and measure effectiveness of all training programs •Partner with individual departments to outline deliverable, expectations and risks, to include specific training needs for staff •Create high quality deliverable within project budget and policy deadlines
•Develop, implement, and monitor Group Learning & Development Plan in line with Corporate Strategic Plan •Develop, implement, and monitor training programs within the organization. •Conduct orientation sessions. •Create training materials. •Develop multimedia visual aids and presentations. •Create testing and evaluation processes. •Prepare and implement training budget. •Evaluate needs of company and plan training programs accordingly. •Develop and Implement Key Performance Indicators (KPIs) system. •Conduct performance evaluations. •Provide Sister Companies with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops. •Provide performance feedback. •Conduct continuing education training. •Provide leadership development education. •Build solid cross-functional relationships. •Provide logistical support, course development, delivery, evaluation, process measurements, and cost management. •Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets. •Assist with the development of strategic plans.
1 RECRUITMENT AND SELECTION
Ensure that all Department and Concessions are resourced efficiently and effectively through delivery of the following:
1.1 Ensure all applicants are responded to within the appropriate timescales.
1.2 Shortlist candidates and arrange and take part in interviews as required, liaising with Concession Area Managers as necessary.
1.3 Undertake referencing of successful candidates.
2 TRAINING
2.1 On an annual basis, following appraisals, carry out a Training Needs Analysis and create a training plan.
2.2 Source or develop and deliver appropriate training within budget.
2.3 Arrange training courses with relevant personnel including inviting attendees, ensuring room set-up is complete and obtaining feedback from participants.
2.4 Provide induction training to all new starters.
3 PERFORMANCE MANAGEMENT, ENGAGEMENT & BEST PRACTICE
3.1 Provide coaching, support and advice on people related matters to ensure compliance with best practice.
3.2 Ensure that the company’s disciplinary and grievance procedures are followed and implemented fairly and consistently.
3.3 Issue appraisal and interim review documentation in a timely fashion, chase outstanding forms and review all appraisals for consistency and training needs..
4 HR & PAYROLL ADMINISTRATION
4.1 Issue contracts of employment and associated paperwork to all new colleagues..
4.2 Provide support to the Payroll Advisor by keeping him up to date with changes to terms and conditions, bank details and personal details.
4.3 Ensure that exit interviews are conducted throughout the company.
4.4 Ensure all personnel files are up-to-date, accurate and comply with Data Protection legislation.
•Working closely with various departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures;
•Promoting equality and diversity as part of the culture of the organisation;
•Liaising with a wide range of people involved in policy areas such as staff performance and health and safety;
•Recruiting staff - this includes developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates;
•Developing and implementing policies on issues like working conditions, performance management, equal opportunities, disciplinary procedures and absence management;
•Preparing staff handbooks;
•Advising on pay and other remuneration issues, including promotion and benefits;
•Undertaking regular salary reviews;
•Administering payroll and maintaining employee records;
•Interpreting and advising on employment law;
•Dealing with grievances and implementing disciplinary procedures;
•Developing with line managers HR planning strategies which consider immediate and long-term staff requirements;
•Planning, and sometimes delivering, training - including inductions for new staff;
•Analyzing training needs in conjunction with departmental managers.
•Meeting with departmental representatives to discuss HR issues
•Referring issues to senior HR staff
•Assisting departments with their recruitment needs through liaison with agencies/ advertisers
•Coordinating prospective candidates, interviewing them and administering offers
•Conducting inductions of new staff
•Participating in the collection of market salary information for the annual review
•Inputting into the monthly payroll
•Assisting with the production and implementation of HR policies and procedures
•Responding to other ad-hoc queries from other personnel in
Dissertation Title: The Role of Key Performance Indicators (KPIs) in enhancing the Human Capital’s Return on Investment (HCROI)
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