Merchandiser Supervisor
City Mart Holding Company Limited
Total years of experience :13 years, 8 Months
-Predicted sales and profits, handled supply and communicated with store operation and retail
outlets.
-Monitored seasonal displays, reviewed data generated through direct customer feedback and
mystery shopping reports.
-Developed pricing structures based on historical and current trends, competitor activities, and
supply chain data.
-Implemented trading strategies, selling through at full price and markdown to achieve closing
stock targets.
-Supervise and coordinate retail staff for excellent customer service and policy compliance.
-Create positive shopping experiences by providing advice and assistance.
-Monitor and manage inventory levels, coordinating with suppliers to maintain stock.
-Train and develop staff in product knowledge, sales techniques, and customer service.
Develop and implement sales strategies to drive business growth and meet/exceed sales targets. Identify and qualify leads, prospect new clients, and build and maintain strong relationships with existing clients. Utilize CRM software to track and manage sales activities and opportunities and resolved customer complaint and timely manner
Assisted customers in selecting and purchasing products. Maintained a clean and organized sales floor, restocking shelves and ensuring product displays were visually appealing. Participated in sales training programs to improve product knowledge and sales techniques.
-Handled complaints and recorded customer feedback to enhance guest experience.
-Check ins-outs processed and prepared documents, including memos, correspondence, and travel vouchers.
-Greet and assist visitors, providing information and directing them appropriately.
-Answer and screen incoming calls, taking messages and forwarding calls as needed.
-Schedule appointments and meetings, managing calendars for multiple staff members.
-Handle incoming and outgoing mail, packages, and deliveries.
Maintain the reception area, ensuring it is clean, organized, and welcoming.
-Assist with various administrative tasks, including data entry, filing, and correspondence.
-Provided administrative support to the office staff, including scheduling appointments, preparing documents, and organizing files.
-Managed incoming and outgoing correspondence, including emails, letters, and faxes.
-Assisted with event planning and coordination, including meetings, conferences, and special events.
-Handled office supplies inventory, ordering supplies as needed and maintaining adequate stock levels.
-Conducted research and compiled data for reports and presentations as requested by management.
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