Mofareh AlQahtani

1. Planning the annual operating budget of the department and follow up to ensure it does not exceed planned.
2. Coordination between the IT department and other departments to understand customer needs.
3. Preparing framework agreements with service providers and reviewing them annually.
4. Preparing SLA for all services provided to ensure the highest quality standards and meet the needs of the user and update the document periodically
5. Preparing policies, processes and procedures for the services that we provide to the user and ensuring the commitment of service managers in applying them.
6. Finding the best technical solutions that help in providing a distinctive and high quality service that meets the user's needs.
7. Develop proposals for improvement and development of the services with a focus on ITIL
8. Leader of Telecom Services Group.

1-Implementing and configuring all types of Phone troubleshooting.
2-Study the new projects and follow-up with suppliers.
3-Supervising the implementation of projects.
4-Configuring &managing the analog lines on various converters such as Cisco ATA180, Cisco
ATA186.
5-Cisco Unified Communication Manager Analysis and troubleshooting.
6-Manage many of Cisco application such as WebEx, Cisco Jabber, Meeting place.

1. Study requests for urgent projects and evaluated.
2. Ensure the quality of the user's data and correctly.
3. Ensure the continuity of services by finding solutions to ensure its continuation.
4. Marketing of service internally and to identify existing service.