Owner, Founder, Manager
In Tune Tutoring
Total years of experience :13 years, 10 Months
• Developed innovative and effective business systems
• Accelerated sales through advertising campaigns to attract and retain clients
• Developed Integrated Information Systems to manage tutor and customer information
• Recruited and trained tutors
• Forecasted and administered budgets for the business
• Designed and executed operations manuals in order to standardize business processes
• Oversaw and assisted staff and resolved any issues they had
• Managed the client/customer situation and found hands on solutions
• Effectively handled crises that occur within a business
* Secondbooks is a free online platform for users to buy and sell their second hand textbooks
* Effectively grew website from concept to reality
* Promoted advertising campaigns to attract traffic and maintain traffic levels
* Ensure user friendliness of website
* Maintained website and moderated advert postings and users
• Provided prompt and efficient service to customers based in North America
• Liaised with customer support teams to ensure a consistent and high level of support
• Advocated on customers behalf by reporting and acting on observed areas of improvement
• Received numerous positive escalations to management
• Cultivated problem-solving skills among other transferable skills
• Created and unique once off crew necks (sweatshirts)
• Developed unique selling model to create once off clothing without significantly increasing cost
• Sold business
• Received scholarship for duration of studies • Completed degree within the recommended time of three years. • Completed a Bachelor of Commerce degree. • Self-directed concentration: Information Systems & Business Analysis • Relevant Courses: Information Systems Architecture, Project Management, Human Resources Management, Business Consulting, Finance.