Service desk engineer
Dubai immigration
Total years of experience :11 years, 0 Months
• Respond to requests for technical assistance in person, via phone, remotely.
• Provide, Diagnose and resolve technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Incident Management Activities: Serves as an escalation point for the Helpdesk and Desktop Support.
• Maintain daily performance of computer systems (Kiosk computers).
• Respond to email messages for employee seeking help.
• Ask questions to determine nature of problem.
• Walk employee through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers to make them perform better.
• Follow up with customers to ensure issue has been resolved.
• Identify and escalate situations requiring urgent attention.
• Creating archive, pst file, distribution list in outlook.
• Migrate PSTs from the server
I used my education background to enhance my company IT equipment's, maintain and configure, solve IT problems .