Service Supervisor
Mantrac
مجموع سنوات الخبرة :15 years, 3 أشهر
Managing the day-to-day tasks of my team to catch up our DTD target and to achieve our Monthly Target.
Serve as a conduit for customers’ troubles.
Technical support to our coworkers.
Establish Repair cost and quote customers with labor and parts cost.
Ensure company goals are being met by each employee to guarantee safely workflow and customers satisfaction.
* Service Training Consultant. I have taught Engineers And technicians from varied
fields Oil& Gas, Marine sector and properties sector. My courses include
Basic Electricity, CAT Electronic Technicians “ET”, Service information system
“SIS”, 3500E System operation & Troubleshooting, Gas Engine 3612, Monitoring
Systems “EMCP II, EMCP 3.2, EMCP4.2& Power wizard and MPD” and Voltage
Regulation System operation & troubleshooting “AVR3, AVR6, CDVR &IVR” .
* Commissioning and Overseeing the Installing to all Cat & Perkins “Marine, Petroleum,
Gas and industrial Engines”.
* Product link installation and programing.
* Operation & Maintenance Responsible of Gas Engine 3600A3 which applied in Egypt
for the first time at Pharonic Petroleum Co.
* Troubleshooter and supporter for Sukari Gold Mines (777C, 984K, Etc...).
* Motivate my team to achieve our goals with high technical performance and specific
time.
* Develop relations with external customers on improvement work.
* Contribute in developing my company by real-
Identify, clarify customer requirements and expectations in timely manner.
* Maintenance and troubleshooting to all caterpillar’s product line Genset, Earthmoving
with high performance and in specific time.
* Electronic troubleshooting “ECM, Monitoring, Sensors, solenoids.
* Sharing my coworkers the mechanical side “PM, inspect and replace mechanical parts
“injectors, fuel pump, water pump, etc...” troubleshooting hydrostatic system, share top
end &Major overhaul “ C15, C18, C32, 3406, 3516 Marine engine.
* Full Awareness by company policy, including business plan & sales strategy
development.
* Ensure high quality services delivered to each customer through a proper realistic plan.
* Professional image of my organization when interacting with customers.
Maintenance and troubleshooting to all types of caterpillar Earth-moving equipment’s
and engines.
* Cooperate with the team to cover our territory.
* Contribute with the
Coordinate with Manger to handle maneuvers of disconnect and connect Transformers to the network .
Hour-To-Hour monitoring transformers' loads.
Prepare operation area with all safety procedures.
Carry a Full responsibility about the substation.
* Manage my teamwork to Compliance with all safety rules to provide central point
between generation plants and distribution grid.
* Communicate with National Energy Control and do maneuvers to achieve stability in
the electrical grid.
* Monitor transformers, protection and measuring devices in substation.
* Open work orders and prepare the site with precautions to maintenance and protection
team.
Name of Graduation Project: Power System Harmonic Elimination Graduation Project Degree: Excellent