Assistant manager &Treasury supervisor
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مجموع سنوات الخبرة :15 years, 7 أشهر
*Daily cash closing for all agents ‘reports and the same for the credit card & checks.
* Daily money delivery to bank.
*Sending daily report to finance and check any comment from their side about any agent report.
* Responsible about the daily refund tasks and sent daily report to finance about it.
*Prepare the credit card reports and check with the bank about any clarification for the settlements and anything related to machines.
* Order all requests from the finance and the main safe and receive it like manual receipts, books and the stamps.
*Announce and explain new workflows to my team and make sure that they are following it without problems.
*Monitor and work on enhancing my team KPIs.
*Team coaching and training.
*Have an access to violate or override any rule inside the shop due to my opinion in the case.
*One to one meeting with all team members for coaching and motivation.
*First line of escalation for frustrated customers.
*Maintain the counter availability and participate in handling on shift due to any shortage to save our KPIs.
*Communicate with different departments to speed up any case exceeds its SLA.
*Support my team in all WF issues and conflicts.
*Set monthly schedule.
*Prepare reports (weekly, monthly, Q report & any other new reports).
*Evaluate the agents by daily quality tool evaluations then sent automatically to the quality assurance teamand the agents.
*Attend the meetings of any modification or addition in the CSO’s workflow.
Treasury supervisor
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