Officer, Depot HR &Workers Welfare
mowasalat
Total years of experience :5 years, 2 Months
Supervise TBS Depots workers Welfare, benefits, grievance, disciplinary action, incidents investigation activities with partners company (Amawj, Horizon, Aamal ) Implant officers, recreational officers, camp boss, facilities officers, laundry officer, Hygiene officers, catering Supervisors, hospitality, and cleaning supervisors etc) to comply and ensure all (7000) BCs welfare and benefits as per the SC standards and requirements.
Inspire and encourages to BCs (Bus Captains) and to submit their complain so freely.
Strictly monitor and handled that all BCs (Bus Captains) are getting all kind of Welfare Training & awareness regarding Traffic violations, Grievance, Sick, Emergency leave and over all matters.
Organized events, sports, and any other recreational activities as weekly or monthly basis to keep the BCs happy and refresh.
Handled all kind of investigation for the BCs and take necessary actions as per the company policy and Qatar labor law.
Arranged weekly and monthly basis meeting with implant officers (Partners) and workers representative to find out the current issues, complain and Solutions.
Join weekly in weekly meeting with All TBS department and Partners to discuss the overall current process, problems, and Solutions
Aware all the BCs regarding health, safety and emergency medical cases and their further responsibilities.
Aware to BCs (Bus captains) regarding company rules and regulations, policy, procedures, and disciplinary action.
Liaison with the company training and operations team to discuss over all issues and solutions.
Monitor Dining hall problems, solutions and help to BCs on emergency, annual, sick leave etc.
Responsible for performance evaluation and to issue reward list as monthly basis with coordinate Training and operations Department.
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on it products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Greeting and directing customers
Providing accurate information (e.g. product features, pricing and after-sales services)
Answering customers’ questions about specific products/services
Cross-sell products
Ensure racks are fully stocked
Manage returns of merchandise
Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
Inform customers about discounts and special offers
Provide customer feedback to the Store Manager
Stay up-to-date with new products/services
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Identifying new clients who could benefit from the company’s products, services or therapy.
Utilizing customer education tools, programs and presentations to drum up sales.
Answering any customer objections in a clear and professional manner.
Attending seminars, trade shows, and telemarketing events.
Meeting customers in hospital and medical settings.
Presenting sales material to executive-level management and senior decision makers.
Ability to really listen to customers is so crucial for providing great service for a number of reasons
Upgrade service and offer additional service packages or options.
Answer customer telephone calls regarding existing accounts.
Resolved service issues and shared benefits of additional services.