HR Operations Manager
Al Etihad Cooperative Insurance Co.
Total des années d'expérience :8 years, 1 Mois
Led the implementation of a new HRIS and optimized HR processes and systems, resulting in an 89% increase in efficiency and cost savings of 200K in the first half of the year 2023.
Led a team of 5 HR professionals, providing guidance, coaching, and performance evaluations to drive a high-performing and engaged workforce.
Developed and executed HR strategies and initiatives to support organizational growth, including talent acquisition, employee retention, succession planning, and performance management.
Collaborated with cross-functional teams to ensure compliance with legal and regulatory requirements, including labor laws, workplace safety, and diversity and inclusion initiatives.
Automated employee performance evaluation.
Addressed employee conflicts, following corporate procedures for timely resolution.
Created succession plans and promotion paths for staff.
Used staff survey findings to implement enhanced working conditions and practices.
Conducting organizational assessments to identify areas where the organization could improve its performance, culture, and structure.
Developing and implementing training programs to enhance employee skills and knowledge.
Facilitating change management efforts, including communications and training.
Designing and implementing performance management programs to ensure that employees are meeting performance standards and goals.
Coaching managers and employees on leadership and teamwork.
Analyzing data and creating reports to identify trends and opportunities for improvement.
Collaborating with other departments to ensure that the organization is aligned with its mission and goals.
Promote a culture of continuous improvement within the organization and help it adapt to changes in the market and industry.
Key responsibilities:
Assessing the development needs of all operational, business, and functional units, as well as evaluating and overseeing the implementation of organizational development strategies and processes.
Leading the design, development and implementation of programs, policies and strategies customized to fulfill organizational development needs and achieve program objectives.
Measuring the achievement of established goals.
Supporting individual development planning for executives and emerging leaders.
Offering comprehensive consultation services to employees at all levels around policies, procedures, conflict resolution, problem-solving, compliance, and litigation prevention.
Consulting with management on performance, organizational and leadership matters.
Managing performance appraisal and feedback programs and coaching managers on the performance review process and the appropriate feedback, language and documentation they should use.
Recommending and implementing policies and procedures based on a thorough knowledge of local employment and benefit laws.
Assessing and collaborating with management to address interpersonal and work-related issues, and consulting with supervisors and managers to identify suitable mediation approaches, such as coaching, skills training, or intervention.
Ensuring effective and legally compliant plans to address employee performance issues and to implement performance improvement plans.
Collecting and evaluating input from all organizational levels regarding noteworthy accomplishments, areas for advancement, highlights, and concerns.
Reviewed confidential property returns and depreciation schedules to inform appraisals.
Established proactive plans to defeat the challenges that affect our business. Minimizing operating cost is the goal.
COO PMO TEAM MEBBER Quality Team member Handling customer complaints that comes from SAMA Cares, channels and network . Handling customer complaints by calling them listening to there feedback first then act. Follow up with other departments to solve customer issues Maintain high satisfaction rate. Analyse complaints. Determine the root cause for each complaint. Generate weekly, monthly, yearly complaints reports. Report any weakness on system or policy and procedure. Assist quality assurance team.
1- Assist Determine Manager to define the manpower needs of their operations, 2- Prepare and conduct manpower planning exercises to match human resources needs to the business levels of the organization's performance. 3- Conduct succession planning activities to prepare a potential source of skills available in the organization, 4- Assist the Department Manager in achieving the manpower recruitment plan through approval of Employment Requests, organizing advertisements, assessing the CVs of prospective candidates against the job specification & agreeing appropriate shortlists; arranging for interviews and preparing the required documentation; conducting interviews with department management, assessing candidate's performance & recording agreed interview outcomes and decisions, 5- Processes applications through the administration system for preparation of approval of job applications, job offers, contracts, etc. 6- Ensures that no delays result during this process such that recruitment lead times are minimized, 7- Ensures that all documentation processed and submitted for his area of assignment is correct in detail, 8- Updates & revises Position Descriptions for all positions in the area of assignment, 9- Ensures that Key Tasks are clearly specified and required competencies of a candidate are well defined, 10- Ensures that all new positions have Position Descriptions prepared before commencement of recruitment, 11- Assist the training function and conduct training activities, such as courses, workshops.
co-op semester as part of my graduation requirements. Properties Department
Rawabi Internship Program
Management Information System :
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