Product Support Sales Engineer
Mantrac
مجموع سنوات الخبرة :18 years, 10 أشهر
• Generate and develop new business to meet specified business goals.
• Promote and sell Caterpillar parts and service, prepare and present sales proposals and service estimates.
• Prepare and sell Customer Support Agreements (CSA) according to customer requirements.
• Make sales calls on existing and prospective customers; understand and communicate information about products, services, policies, and procedures.
• Follow up on sales calls to ensure customer satisfaction
• Communicate effectively with sales, service, and parts personnel
• Troubleshoot problems and do failure analysis.
• Prepare and execute preventive maintenance schedule.
• Supervise and Co-ordinate activities of maintenance staff
• Ensure last version for different software troubleshooting tools and also controller’s flash files.
• Report failure description and steps taken to fix the problem
• Provide on-the-job training to new employees and evaluate their OJT performance
• Execute and Contribute product improvement programs for all CAT products
• Maintain such communications and relations necessary to report on the status of matters requiring actions and to ensure that corrective action is undertaken
• Report technical office for solutions based on practical issues and also prepare presentation for new issues
• Troubleshooting for different generator types
• sell and promote services and parts
from Assuit Electrical Engineering Website: http://www.aun.edu.eg/faculty_engineering/elec/elec_index.php The purpose of the Electrical engineering undergraduate programs is to bring together the faculty members, staff, and resources to meet the following program educational objectives : To prepare students for successful and productive engineering careers, with emphasis on technical competency, and with attention to teamwork and effective communication. To prepare students for the successful pursuit of graduate studies and for life-long learning in electrical engineering and related fields. To endow the students with a sense of professionalism with encouragement of professional ethics, professional licensing, and active participation in the affairs of the profession. The specific educational outcomes, which the students can expect to derive from the electrical engineering programs, are listed as following : The ability to apply knowledge of the physical sciences, mathematics, and engineering fundamentals to the solution of electrical engineering problems. The ability to design and conduct experiments in electrical engineering, and to analyze and interpret the data generated by those experiments. The ability to design components, devices, and systems to meet specific needs in electrical engineering. The ability to function effectively on multi-disciplinary teams involving people from diverse backgrounds. The ability to identify and define problems in electrical and computer engineering, and to generate and evaluate solutions to those problems. The ability to understand the professional and ethical responsibilities incumbent upon the practicing electrical engineer. The ability to communicate effectively, both orally and in writing, in the field of electrical engineering. The ability to understand the role and impact of electrical engineering in a broader societal and global context. The ability to recognize and respond to the need for life-long learning for a successful career in electrical engineering. The ability to develop an understanding of contemporary technical and professional issues in the practice of electrical engineering. The ability to use the techniques, skills, and tools of modern engineering, including the use of modern computer-based technologies such as the writing of programs, the use of professional software, and the use of modern electronic media, effectively in the practice of electrical engineering.