Elite banker
nbad
Total years of experience :14 years, 5 Months
National bank of Abu Dhabi .
work in improving the customer service experience at NBAD
According to all the data and feed-backs collected, I was required to do studies about what is the best strategy that we should be implementing to improve a certain weakness and what actions we - me and my team - recommend .
started as a 1st lite technical support and then got promoted to the 2nd level
A Consulting level to the 1st line agents
Troubleshoots the connectivity problems on the mobile devices
Troubleshoots the Network and report any fault been notices on the network BTSs’ Checkers