Call Center Representative
Touch Lebanon
Total des années d'expérience :1 years, 10 Mois
Touch Lebanon (Teleperformance)
• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and
providing solutions
Protection Monitor
Touch Lebanon (Teleperformance)
* Refer protection cases to the Protection Monitor Team Leader
* Liaise with Community leaders and Protection Action Groups
* Conduct regular field participatory protection monitoring and
assessments, using as much as possible an age, gender…
courses: Customer Care and Nesting Program Certificate Teleperformance, Lebanon
courses: International Computer Driving License
courses: Fluent in speaking, reading, & writing