Account Manager
IT company
Total years of experience :25 years, 10 Months
-Prepare and maintain scorecard data and develop strategy to enhance the motivation at work.
-Develop relationships with loyal clients; ask for their feedbacks and provide feedbacks to the marketing units for purpose of enhancing the quality of service.
-Ensure clients’ demands to be satisfied.
-Conduct reviews on accounts on regular basis to evaluate clients’ demands and usage of account; determine types of services/products and prices/fees satisfying the clients’ needs as well as the organization’s objectives.
-Conduct weekly review of promotional activities to enhance the motivation and identify development potential to maximize the profit of the organization and clients’ satisfaction.
-Receive and answer calls from the clients or client service units in relation to the clients’ requests or questions.
-Answer the clients’ questions and ensure their problems are resolved; conduct follow-up tasks.
-Prepare and make report on market analysis, competitor analysis and market trends.
-Manage and provide assistance in managing or maintaining accounts of strategic clients.
2006-2007 Nesma Company
We're a dealer for Mercedes-Benz Gift Items
Marketing Manager for the (Gift Items) department
(Till the present time) Jeddah
Showroom Manager till present time.
-Coordinating and motivating the team to provide a consistent level of service to customers.
-Recruiting, integrating and training sales staff in terms of products and the art of selling.
-Organizing the breakdown of tasks, fixing objectives, assessing the results of the sales team.
-Solving the possible conflicts or disputes within the Sales Team.
-Running the store in compliance with the Company procedures.
Open & close the shop selling for costumer making the daily weekly monthly report, ordering items, training for the new employees & for our whole sales clients like hotels
Restaurant & Cake factory, Beirut Downdown (Office manager & Accountant) Beirut
President Mr. Malek Al-Sadek
Do all the Accounting work for the office, cake factory and restaurant.
Employees Supervisor
Supervisor & Administrative Officer (Accounting Department)
Owner: Sheikh Mohamad Abdel Mohsen Al Kharafi
Company Manager: Mr.Ashraf warida
Making Administration work (Employees schedule, data entry, data base forms)
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Opening & closing shift Making the daily report
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Supervisor of the employees and for the machines (all the machines are computerize)