Senior Application & HW Engineer (Support Field)
Global Information Technology
Total years of experience :8 years, 9 Months
2009 - Present Global Information Technology Dubai, UAE
Senior Application & HW Engineer (Support Field)
o Responsible for investigating, troubleshooting, resolving application issues/failures.
o Mentor junior support team members
o Delivering application support activities and application project activities
o Improving application performance and reliability
o Producing documentation to assist in the support of the company's product range
o Managing support issues for enterprise level clients.
o Occasional travel to support Field Applications Specialists, and customers, at customer sites.
o Contribute to the ongoing development of our product Knowledge Base to capture lessons learned and solutions to cases solid understanding of networking/distributed computing environment concepts; understands principles of routing, client/server programming, and the design of consistent network-wide file system layouts.
o Responsible for the administration, implementation and maintenance for Enterprise Servers
o Evaluate the Database Server Hardware "SQL 2008"
o Install the "SQL 2008" Database Software
o Plan, Create, Open and Back Up Database "SQL 2008"
o Enroll System Users
o Implement Database "SQL 2008" Design & Back up the Fully Functional Database
o Tune Database Performance
o System/Server Administration, Maintenance and Support
o Customer Project Management & Support
2006 - 2009 Global Information Technology Dubai, UAE
Application & HW Engineer (Support Field)
o Resolve computer hardware, software and network problems
o Schedule and perform system backup and recovery routines
o Desktop application & Web application support
o PC & Printers maintenance support
o e-dirham machine maintenance support
o Network trouble-shooting
o Technical Advisor for Smart Forms System
o Technical Support for Preventive Medicine system and Health Card
o Registration system
o Evaluate the Database Server Hardware "SQL 2005"
o Install the "SQL 2005" Database Software
o Plan, Create, Open and Back Up the Database
o Enroll System Users
Hardware Support
"Support, maintain and install below printers & scanners models"
➢ Kyocera Printers
➢ Zebra Printers
➢ Fargo Printers
➢ NISCA Printers
➢ HP printers
➢ Fujitsu & HP Scanners
EMPLOYMENT (Clients & Projects)
"Ministry of Labor, Ministry of Health, Ministry of Interior, Ministry of Finance, Ajman Municipality, Government Departments, Dubai Air Port"
➢ e-Access
➢ e-Forms
➢ e-Payment
➢ e-Signature
➢ e-Documents
➢ Additional e-Services