Sales General Manager- Business Sector
Saudi Post Corporation
Total des années d'expérience :19 years, 5 Mois
- Set Sales strategy and tactics, which fit in the organization model, to match sales targets (B2B).
- Lead, direct and re-direct Sales Regional Managers on a daily bases to make sure the sales activities are moving smoothly.
- Develop products and services to increase the penetration and market share.
- Make sure that all related department are linked with the Sales Department, and develop procedures and policies, when it’s needed.
- Present recommendations and initiatives that differentiate Saudi Post’s products & services in the market, and be a leader in the industry.
- Develop and set new sales systems along with the IT, Finance and Operations departments.
- Create new sales methods and diversify customers’ portfolio and base (corporate).
- Maintain existing customers and pursue for growth along with new customers.
- Meet with the related departments and VP for Sales & Marketing to develop monthly and annual goals and objectives.
- Review and analyze weekly/monthly and quarterly data and reports, to adjust strategy and tactics and improve the performance.
- Ensure that financial data/reports are complete and accurate.
- Set multi indexes, which reflect sales activities and KPI.
- Assist with recruiting and training top talent, in addition to retraining them with the organization.
- Set compensation plan and authority matrix for the Sales Department.
- Review market’s rates, and analyze it, and adjust Saudi Post rates for any commercial proposal when it’s needed.
- Build price structure and mechanism; and assure its flexibility during the market’s changes.
Key Achievements:
• Increase sales and number of customers in different fields/industries.
• Reactivate and enhance the sales of small regions.
• Signing unique contracts which are considered as long-term investments and strategic partnerships for some of them as well (Banks, E-commerce, and Governmental sectors).
- Plans, directs and evaluates the operation of all functions of the Transportation and Maintenance Division.
- Set KPI to measure and improve the operations performance on daily and monthly biases.
- Consults with subordinate managers regarding activities and operations of their units.
- Manages and administers, through subordinates, all line and staff functions and activities.
- Identifies and analyzes departmental policy issues, priorities, goals and makes recommendations to the CEO.
- Monitor each sector activities and performance on monthly biases, and solve any issue to maximize its profitability.
- Implementing and managing the operational budget.
- Reviewing, developing and measuring key metrics for the operation.
- Ensuring the operation & maintenance adheres to applicable laws, audits, and regulations.
- Ensuring all current safety practices, protocols, testing, audits and education plans are developed, maintained and communicated across the organization.
Key Achievements:
• Operating new business line (e.g. SABIC Export Project).
• Increase the company's market share among its competitors, and become main service providers for many customers such as Aramco, SABIC, Cement companies.
- Managing sales & operations progress, activities, developments, …, etc.
- Building strategies and tactics to meet the organization vision and reach the goals.
- Set monthly sales target and supervise it continuously till it gets achieved.
- Reviewing/amending and negotiating agreements\contracts\SLA with all parties before closing any deal. That includes commercial proposals and terms and conditions, obligations, …, etc.
- Analyze sales and operations data and the results of the division on a monthly basis to evaluate and restructure performance.
- Managing employees in compliance with the company’s regulations, policies and procedures.
- Hiring/relocating and filling all needed manpower positions when it’s required.
- Managing and maintaining on internal and external relationship to overcome on any obstacles and for smoother business flow.
-Resolve potential issues or problems with clients.
-Other administrative tasks may include some required budget assistance; payment processing, personnel activities, and staff scheduling.
-Maintain professional internal and external relationships that meet company core values.
-Implements and develop procedures to maximize efficiency and profitability.
-Generate management reports for performance evaluation
-Manage every aspect of the business and company performance - to include full responsibility for commercial relationships, operational activities and financial control.
Key Achievements:
• Signing a lucrative contract with Ma'aden Company as one of the largest customers.
• Improve the performance and increase efficiency (Sales & Operations).
• Increase the optimization of available assets, till reaching the maximum capacity (fully occupied).
- Build, develop and maintain strong and long last relationships with new and existing clients, together with generating new business.
- Negotiate contracts, prices & close agreements to maximize profit.
- Provide the most efficient logistics solutions and consultations.
- Ensure stable sales revenue to ensure team expansion.
- Liaise between customers and cross-functional internal teams, ensure the timely & successful delivery of our solutions according to customer needs and improve the entire customer experience.
- Identify & grow opportunities within territory & collaborate with sales teams to ensure growth attainment.
- Prepare reports on account status, sales results, forecasts and sales strategies before presenting it to the division director (monthly & quarterly basis).
- Lead & direct sales team to achieve the monthly target, and analyze the markets' data & changes.
- Increase customers' base and diversify the portfolio by targeting various sectors\industries.
-Serve as the link of communication between key customers and internal teams.
-Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
-Create commercial proposals for new and existing opportunities.
-Organize and arrange specified records and files in order to keep track of financial transactions.
-Maintains knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses
- Supervise three departments, sales, spare parts and service, which supply transportation and logistics companies from trailers/equipments and spare parts to service after sale.
- Responsible on expanding all three departments businesses by establishing new relationships with new customers, and responsible on sales network management.
- Responsible in developing our business (inner- outer) by educating/training our staff with the latest developments and technology in the transportation and logistics sector, also educate our customers with the latest products and solutions as well, which mainly increase their operations efficiency and reduce their costs.
- Build and develop a strategy for sales, prepare reports and present it to top management.
- Negotiating tender and contract terms and conditions to meet both client and company needs.
- Prepare Proposals and Regular follow up with customers’ issues such as technical and operational issues.
- Responsible to come up with new concepts and techniques to boost sales and service after sales.
- Report directly to general manager and our partner (Utility Trailer) in USA.
- Ensure compliance culture in dealing with industry players.
- Experience with DQS (Dealer Quotation System), it’s a software program that designs and quotes customers’ eequipments based on their specifications and needs.
- Supporting marketing activities by attending trade shows, conferences and marketing events.
Analyze markets’ conditions and customers’ needs, searches for opportunities in existing and new markets and prospective customers as well. Also, study customers’ feedbacks and solve problems.
-Create awareness of our products and services, handle existing customers and maintain the business relationship.
- Attend meeting and prepare proposals for the high level managers and the board of directors of large corporations.
-Monitor markets' trends and competition activities by gathering current marketplace data such as pricing, products, new products, delivery schedules, merchandising techniques, etc.
- Identify marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths, weaknesses and threats (SWOT Analysis).
-Prepare documents, invoices; certify all products delivered to the US ports.
-Conduct direct sell method, and be aware about regulations of each market law.
-Participate in trade shows to build new business relationships with prospective customers, strengthen our relationship with existing customers and reinforce our brand image.
-Contact and visit several local and foreign governmental departments/ ministries to follow up and obtain any needed information regarding new and existing regulations such as Trade Ministries, Transport Ministries, SASO, Customs Departments and Embassies through their Commercial Sections.
-Attend conferences/ seminars which are held by World Trade Centers, Chambers of Commerce and private companies such as banks.
-Create awareness of our products and services, handle existing customers and maintain the business relationship.
-Monitor markets' trends and competition activities by gathering current marketplace data such as pricing, products, new products, delivery schedules, merchandising techniques, etc.
-Participate in trade shows to build new business relationships with prospective customers, strengthen our relationship with existing customers and reinforce our brand image.
-Contact and visit several local and foreign governmental departments/ ministries to follow up and obtain any needed information regarding new and existing regulations such as Trade Ministries, Transport Ministries, SASO, Customs Departments and Embassies through their Commercial Sections.
-Attend conferences/ seminars which are held by World Trade Centers, Chambers of Commerce and private companies such as banks.
Master of Business Administration (MBA)- Emphasis in Marketing.
Semesters