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تم إلغاء حظر المستخدم بنجاح
محمد أيوب, Director of Operations

محمد أيوب

Director of Operations·Sanad Books

الإمارات العربية المتحدة

بكالوريوس, Telecommunications Engineering,

الخبرة العملية

مجموع سنوات الخبرة: 15 سنوات, 7 أشهر

Director of Operations

يوليو 2024 - حتى الآن

Sanad Books

الشارقة، الإمارات العربية المتحدة

يوليو 2024 - حتى الآن

• Collaborated with the CEO to develop and execute operational strategies aimed at optimizing the
performance of Sanad Books e-commerce platform.
• Managed and optimized digital advertising campaigns across Google Ads, Instagram, and Facebook to
drive traffic, increase conversions, and maximize revenue growth.
• Directed comprehensive digital marketing efforts, including SEO and content marketing, to boost brand
visibility and customer engagement.
• Ensured alignment of operational goals with the companys vision to enhance customer satisfaction and
support revenue expansion.
• Led and coordinated cross-functional teams—customer service, logistics, and IT—to ensure efficient and
seamless day-to-day operations.
• Mentored and trained team members, cultivating a high-performance culture grounded in accountability
and continuous improvement.
• Tracked and analyzed key performance indicators (KPIs), such as website traffic, conversion rates, and
order fulfillment metrics, to inform decision-making.
• Identified opportunities for process improvement, leading initiatives to increase operational efficiency,
reduce costs, and improve customer experience.
• Negotiated favorable contracts with publishers, distributors, and logistics partners to support business
objectives.
• Oversaw budget management, monitored expenses, and ensured cost-effective, profitable outcomes.
• Managed logistics partnerships with external agencies, identifying opportunities for cost savings,
efficiency gains, and process enhancements.

مجال الشركة:
الإنترنت والتجارة الإلكترونية

Regional Product Compliance Manager

يناير 2021 - يوليو 2024

Mabe Global,

دبي، الإمارات العربية المتحدة

يناير 2021 - يوليو 2024

• Lead regulatory compliance initiatives for product development and market entry to ensure alignment
with MENA countries regulations.
• Member of UAE National Technical Committee 03 responsible for suggesting, reviewing, adopting, discussing the UAE standards for electrical and electronic sector.
• Represent mabe in industry forums and compliance-related conferences to build expertise & networks.
• Develop, implement, and maintain compliance policies and procedures to adhere to industry standards and government regulations.
• Collaborate with cross-functional teams, including R&D, legal, and operations, to integrate compliance requirements into product design and processes.
• Liaise with regulatory agencies and authorities to facilitate product approvals and manage audits or inspections.
• Conduct thorough risk assessments and implement risk mitigation strategies for product compliance.
• Train and support internal teams on regulatory requirements and best practices to ensure company-wide
adherence.
• Support product recalls or corrective actions when compliance issues arise.

مجال الشركة:
الإنتاج الصناعي

Regional Operations Manager

يناير 2015 - ديسمبر 2020

Samsung Electronics

دبي، الإمارات العربية المتحدة

يناير 2015 - ديسمبر 2020

• Monitoring and managing quality and service level through regular onsite visits and workshops at the
various service centers in MENA region.
• Lead the planning & execution of service operations to ensure high-quality standards & satisfaction.
• Manage & monitor technical support teams to maintain service levels & resolve issues efficiently.
• Develop & implement service policies, procedures and best practices to optimize technical operations.
• Oversee the setup & management of service networks, ensuring accessibility & operational excellence.
• Conduct regular audits and on-site evaluations to maintain compliance and enhance service quality.
• Analyze service performance data and KPIs to identify trends and implement improvements.

مجال الشركة:
الإلكترونيات الاستهلاكية

Technical Support Engineer

يناير 2012 - يناير 2015

Samsung Electronics

دبي، الإمارات العربية المتحدة

يناير 2012 - يناير 2015

• Acted as the primary point of contact for technical and product-related inquiries.
• Demonstrated in-depth knowledge of Samsungs product lineup, including Smart Phones, TVs and
Home Appliances.
• Supported the sales team by providing detailed product insights, conducting training sessions, and
delivering presentations to clients and partners.
• Collaborated with marketing to develop campaigns, promotional materials & product launches.
• Ensured customer satisfaction by resolving technical issues and coordinating with service teams.

مجال الشركة:
الإلكترونيات الاستهلاكية

Public Relation Officer

نوفمبر 2010 - يناير 2012

The Area Transport EST.

أبو ظبي، الإمارات العربية المتحدة

نوفمبر 2010 - يناير 2012

• Submit and process all types of applications and paperwork to the local government bodies.
• Send out notifications on documentation required to renew trade licenses or any other license.
• Manage the timely renewal of all Employment Visas and Labor Permits.
• Follow up time attendance, leave application and overtime results.

مجال الشركة:
البناء والتشييد

Students Assistant (Voluntary)

يناير 2011 - يناير 2011

St. Nicholas home,

George Town، ماليزيا

يناير 2011 - يناير 2011

• Helping blind students in the organization in their personal life.
• Coordinating with the other volunteers to provide the top service to the students.
• Arranging outing events for the students on weekly basis.
• Suggesting entertainment programs and share it with management team to study the proposals.
• Supporting the operation team in collecting donates and advertisements.

مجال الشركة:
مراكز التدريب والتعليم

التعليم

Mamoun University

أغسطس 2010

أغسطس 2010

بكالوريوس، Telecommunications Engineering,

سوريا

Mamoun University

أغسطس 2010

أغسطس 2010

بكالوريوس، Telecommunications Engineering

سوريا

Skills

Microsoft Office
Expert
Microsoft Office
Expert
Team Leadership
Expert
Team Leadership
Expert
Project Management
Expert
Project Management
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Customer Support
Expert
Customer Support
Expert
BULLETINS
Expert
BULLETINS
Expert
COLLABORATION
Expert
COLLABORATION
Expert
COST MANAGEMENT
Expert
COST MANAGEMENT
Expert
FILING
Expert
FILING
Expert
OPERATIONS
Expert
OPERATIONS
Expert
PRODUCT MANAGEMENT
Expert
PRODUCT MANAGEMENT
Expert
PROJECT MANAGEMENT
Expert
PROJECT MANAGEMENT
Expert
QUALITY ASSURANCE
Expert
QUALITY ASSURANCE
Expert
OPERATIONAL EFFICIENCY
Expert
OPERATIONAL EFFICIENCY
Expert
CONTINUOUS QUALITY IMPROVEMENT CQI
Expert
CONTINUOUS QUALITY IMPROVEMENT CQI
Expert
CROSS FUNCTIONAL COLLABORATION
Expert
CROSS FUNCTIONAL COLLABORATION
Expert
STRATEGIC THINKING
Expert
STRATEGIC THINKING
Expert
team leadership
Expert
team leadership
Expert
Microsoft Office
Expert
Microsoft Office
Expert
people management
Expert
people management
Expert
BUSINESS STRATEGIES
Expert
BUSINESS STRATEGIES
Expert
INDICATORS
Expert
INDICATORS
Expert
KEY PERFORMANCE INDICATORS (KPIS)
Expert
KEY PERFORMANCE INDICATORS (KPIS)
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
TECHNICAL SUPPORT
Expert
TECHNICAL SUPPORT
Expert
ELECTRONICS
Expert
ELECTRONICS
Expert
PLANNING
Expert
PLANNING
Expert
COORDINATING
Expert
COORDINATING
Expert
E-COMMERCE
Expert
E-COMMERCE
Expert
COMPLIANCE REQUIREMENTS
Expert
COMPLIANCE REQUIREMENTS
Expert
INVENTORY CONTROL
Expert
INVENTORY CONTROL
Expert
PRODUCT QUALITY (QA/QC)
Expert
PRODUCT QUALITY (QA/QC)
Expert
Team Leadership
Expert
Team Leadership
Expert
Project Management
Expert
Project Management
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Customer Support
Expert
Customer Support
Expert

اللغات

العربية
متمرّس
الانجليزية
متمرّس

العضويات

Institute of Electrical and Electronics Engineers (IEEE)

member

June 2010

التدريب و الشهادات

الشهادات
People Management
Jun 2015
Effective Managerial Practices
May 2015

التدريب
How to manage team
Coupola Teleservices
Jun 2014

الهوايات

  • Reading, Swimming, Football