Mohamad Bacha

• Manage and oversee the end-to-end ecommerce operations for global shipping
services.
• Coordinate with multiple departments to provide exceptional customer service,
including handling inquiries, resolving issues, and ensuring compliances with
shipping regulations.
• Utilize industry-leading platforms to support online booking systems, track
shipments, and facilitate seamless communications with clients and internal
teams

• Supervise and train housekeeping staff, ensure that all rooms are
cleaned and maintained to high standards

• Ensuring my role as a receptionist by checking in and out guests,
handling complaints and concierge activities.
• Balancing guests bills, checking all rooms bills, outlet bills and rates
and correct the ones that need correcting.
• Running the night audit and doing the night reports

• Managing front desk activities and handling guests check-in and
check-out and complaints.
• Checking bills, income revenue and rate varience
• Doing the night reports