Mohammad Bashar Otaqi

Extensive experience in managing property registration with the Dubai Land
Department (DLD), including verifying and submitting all necessary
documents for property ownership certificates.
Expertise in handling the entire lifecycle of property transactions, ensuring
seamless ownership transfers between buyers and sellers. Familiar with
critical legal documents, including No Objection Certificates (NOC), Novation
Agreements, and all forms of title deed registration.
Deep understanding of the local real estate regulations and DLD rules,
ensuring all processes are fully compliant with the law to avoid delays or
issues during the registration process.
Regularly prepared detailed reports that tracked the status of all ongoing
transactions, including transaction completion rates, document submission
statuses, and payment collections.
Skilled in analyzing transaction data to identify trends, process inefficiencies,
or areas of concern. Utilized insights to improve workflow, enhance client
experience, and provide management with actionable updates.
Developed structured reports that were easily understood by non-technical
stakeholders, keeping management well-informed of progress, issues, and
solutions.
Able to quickly learn and adapt to new technologies and platforms to
streamline processes and improve the accuracy of data handling.
Experience in integrating systems to ensure consistency in data entry and
real-time updates for property transactions and ownership records.
Known for an exceptional level of detail in handling property registration
documents and transactional data, ensuring 100% accuracy and compliance.
Delivered consistent, high-quality service to both buyers and sellers, ensuring
their needs were met and their concerns addressed throughout the property
transfer process.
Quickly resolved any potential issues or objections that arose during property
transfers, enhancing customer satisfaction and building strong client
relationships.

the registration on the DLD system to issuing the
property-owning certificates based on the total
collection received from the buyer to the
developer. Hence, DLD is required to fill in the
details in an accurate way & and attach the
supportive documents as requested by the website
rules, As a result.

Managed daily operations of the call center team, ensuring adherence to
project timelines and quality standards.
Directed and supervised agents in conducting customer surveys and feedback
calls to evaluate the satisfaction levels of government service users.
Developed and implemented strategies to improve customer engagement
and feedback collection effectiveness.
Ensured that the feedback collected was accurate, comprehensive, and
aligned with the objectives of the government service classification project..
Maintained high-quality standards for customer interaction, ensuring that
customer queries were addressed promptly and professionally.
Coordinated with various departments to share insights from customer
feedback and support continuous service enhancement.
Monitored and evaluated the performance of call center agents, providing
guidance and training as necessary to improve skills and efficiency.
Generated regular reports on customer satisfaction levels, identifying key
themes and actionable insights.

We were working for classifications for
government services by calling the customers to
evaluate the satisfaction of the Does he/she have any improvement else for the services.

Our Work was related to the Cars in our company (Show room) there was two departments Sales Department & the management department
My job is handling the requires documents that it’s coming from the selling department also from the client to reaching step by step to selling the car, there is another achievement I should being made it before at morning is the request quotation of the buying car

before morning is the request quotation of the
buying cars all of that using account system\]

Managed documentation processes between the Sales and Management
departments, ensuring smooth communication and timely submission of all
required paperwork from clients and the sales team.
Coordinated the preparation and submission of car quotations for customers,
facilitating a seamless progression from initial inquiry to final sale.
Utilized the companys accounting system to handle and track financial
transactions, including the generation of car purchase orders and sales
invoices.
Oversaw the timely completion of car buying quotations, ensuring that all
requests were processed accurately and efficiently before the start of the
business day.
Supported the overall sales process by ensuring that all required
documentation was complete and in accordance with company policies,
leading to improved operational efficiency.

I was handlining every document that related to cus-tomers who wanted to stay in the hotel.
My job providing this detail to Government institu-tions.
Like police for taking a look and checking everything every document I am providing Under the name of the hotel

Oversee the collection and organization of all documents related to customers
staying at the hotel, ensuring all records are complete, accurate, and up to
date.
Manage guest check-in and check-out documentation, including identification
verification, booking records, and any other required paperwork.
Serve as the primary point of contact between the hotel and relevant
government institutions, including the police and other law enforcement
agencies.
Facilitate the sharing of customer information with government authorities as
required for verification, legal compliance, or security checks.
Ensure that all information provided to government bodies is accurate, timely,
and meets legal or regulatory standards.
Work closely with law enforcement agencies to ensure compliance with
regulations for guest monitoring and reporting.
Prepare and provide reports to government authorities when requested,
including detailed records of customer stays, identification, and other relevant
data.
Implement best practices for data protection and manage the secure
transmission of guest records to government institutions when required.
Supervise and coordinate the operations team in ensuring that all guest
records are properly documented, stored, and made available for government
inspection when necessary.
Ensure smooth and efficient operations within the hotels documentation
handling system, minimizing errors and delays in fulfilling requests.
Collaborate with hotel management to ensure that any necessary
documentation is provided promptly for government inspections or law
enforcement reviews.
Communicate with other hotel departments to ensure all required
information is collected for the authorities as per legal guidelines.

Our Job was regarding the IT Department,
contracting with companies to handle Part of their
job, at this time the Health Authority our client
requested us to transfer the hard copy documents
of the newborn Children to soft copy that can be
reachable by barcode this data should be organized
with a good way
My part from this job spirited into two lines

Develop and deliver comprehensive progress reports to the Director and
client on a regular basis.
Provide updates on the digitization process, highlighting milestones,
challenges, and key achievements.
Lead and mentor the team responsible for the indexing and correction of
newborn records.
Offer guidance on best practices for data organization to ensure consistency
and accuracy across all digital files.
Ensure that the team is aligned with project timelines and deliverables.
Oversee the systematic organization of digitized records to ensure all
documents are stored in a unified, easy-to-retrieve system.
Implement measures for error checking and correction to maintain the
integrity of the data, ensuring high levels of accuracy in the final digital
formats.
Develop and implement processes for linking digitized records to a barcode
system, making data retrieval faster and more efficient.
Liaise regularly with the Health Authority and other stakeholders to address
any concerns and ensure the project meets the required standards.
Ensure that all digitized records comply with relevant health information
privacy standards .
Safeguard sensitive information throughout the digitization process and
maintain strict data security protocols.

Our Job was regarding IT Department, contracting With companies to handling Part of there job, this time was Health Authority our client request from us to transferring the hard copy documents of the new born Children’s to soft copy that can be reachable by barcode this data should be organized with good way
My part from this job spirited to two lines as :
 operation manger by making reports for the director & the client for the hole process
 supporting the team how making the indexing & correcting as supervisor by advising & collecting all data on one unite

\[Our Advertisement company was particular in marketing for government magazine on behalf, The Magazine every month Should be publish Like( al jundi by Ministry of defense), The Every Year
My Job as administration I Should :
 Discussing The plan With Director To Rising The Achieve of The marketing & The team
 I Should handling the leading of the team When they are finding difficult
 Submit reports every Month with

Oversee the daily administrative operations and ensure adherence to
company policies and procedures.
Coordinate internal meetings, team schedules, and executive calendars.
Manage office supplies, equipment, and vendor relationships to ensure a
productive and organized work environment.
Supervise administrative staff and ensure appropriate delegation of tasks and
responsibilities.
Assist marketing and publishing teams with project timelines, resources, and
administrative support.
Maintain tracking systems for ongoing projects, ensuring deadlines are met
and clients expectations are managed.
Coordinate between departments to ensure smooth communication and
workflow.
Handle communication with clients and stakeholders, providing
administrative support for client meetings and presentations.
Serve as the point of contact for external clients and vendors on
administrative matters.
Build and maintain strong relationships with third-party service providers,
such as printers, distributors, and digital agencies.
Negotiate contracts and terms with suppliers and service providers as
needed.
Prepare regular reports on administrative activities, project status, and other
key performance indicators.
Ensure accurate and up-to-date records of contracts, meetings, and business
operations.
Manage and maintain digital and physical filing systems for easy access and
compliance purposes.