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Mohamad Baydoun, Customer Service Officer

Mohamad Baydoun

Customer Service Officer·Kuwait Finance House

Kuwait

Bachelor's degree, Business Management

Work experience

Total years of experience: 16 years, 4 months

Customer Service Officer

March 2013 - Present

Kuwait Finance House

Bahrain

March 2013 - Present

During these years, I was assign to work on different duties and responsibilities
•Preparing Credit Applications for new and existing clients
•Preparing Credit Applications for Kuwait National Fund (KNF) clients
•Follow up with the existing clients for renewing their accounts and for any Past Due’s
•Follow up and communication with the other related departments, i.e. "Legal, Risk, TFD, Operations, etc.."
•Assistant for designing sales campaigns to achieve products sales targets
•Assistant for redistribution the financial portfolio
•Assistant for preparing Balance Score Card for staff evaluation
•Assistant to manage sales targets and performance for Assets KPI’s
•Also I

Company industry:
Banking
Job role:
Customer Service and Call Center

GM Secretary

August 2008 - August 2011

AlJoman Center for Economic Consultancy

Kuwait

August 2008 - August 2011

and Responsibilities
•Prepare local letters in Arabic.
•Follow up and answer calls, opinions and views of clients and other customers.
•Do front desk reception and appointment recording and scheduling.
•Collect all necessary information and data to prepare reports.

Company industry:
Economics & Financial Consulting
Job role:
Secretarial

secretary

August 2011 - March 2011

2013 Mad

Kuwait

August 2011 - March 2011

Job role:
Secretarial

Customer Service Officer

-

-

Job role:
Customer Service and Call Center

Operation Coordinator

-

-

and Responsibilities
•Tracking contractor's invoices, following up with concerned departments.
•Preparing internal letters, required cover letters and lease agreement forms.
•Preparing Purchase Order's for local & International Companies, following up with finance and payment tracking.
•Responsible for coordination with Logistic department, preparing BOQ’s, tracking and following up the delivery of required materials.
•Follow up and answer calls, opinions and views of clients and other customers.
•Responsible for front desk reception work, appointment recording and scheduling.
•Coordinating between operation departments.

Job role:
Administration

Education

Arab Open University

January 2017

January 2017

Bachelor's degree, Business Management

Kuwait

Skills

ADOBE PHOTOSHOP
Beginner
ADOBE PHOTOSHOP
Beginner
BALANCE
Beginner
BALANCE
Beginner
CREDIT
Beginner
CREDIT
Beginner
CUSTOMER RELATIONS
Intermediate
CUSTOMER RELATIONS
Intermediate
DELIVERY
Beginner
DELIVERY
Beginner
DESIGN
Beginner
DESIGN
Beginner
FINANCIAL
Beginner
FINANCIAL
Beginner
LEGAL
Beginner
LEGAL
Beginner
SALES
Beginner
SALES
Beginner
MICROSOFT OUTLOOK
Intermediate
MICROSOFT OUTLOOK
Intermediate

Languages

Arabic
Expert
English
Expert