IT Support Engineer
Aujan Group Holding
Total years of experience :12 years, 0 Months
Troubleshot basic Network problems, user incidents, and extending customer support for various issues.
Supporting salesmen using Xnapp application.
Update, Manage, Troubleshoot Hand Held Devices.
Support SAP system.
Support for GPS Tracking system Maliatrack
Maintain, troubleshoot and install network connections including WAN between branches and LAN inside each branch.
Install, Troubleshoot and maintain CCTV.
Troubleshoot and maintain Access System.
Support accounting team our their MFGpro accounting system.
Installing and configuring computer hardware operating systems and applications. Monitoring and maintaining computer systems and networks.
Install, manage and troubleshoot printers and photocopiers.
Document Incidents, Service Requests and Change Requests and follow up by highest priority.
Providing support, including procedural documentation and relevant reports.
Following diagrams and written instructions to repair a fault or set up a system. Supporting roll-out of new applications.
Setting up new users accounts and profiles and dealing with password issues, through Active Directory and Group Policy Management.
Working continuously on a task until completion (or referral to third parties, if appropriate).
Testing and Evaluating new technologies.
Conducting electrical safety checks on computer equipment.
Installing VPN Connections between the main branch and the other branches. Installing, configuring and managing Attendance Software.
•Troubleshot basic Network problems, user incidents, and extending customer support for various issues.
•Installing and configuring computer hardware operating systems and applications
•Monitoring and maintaining computer systems and networks
•Taking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up
•Systems or resolve issues
•Troubleshooting system and network problems and diagnosing and solving hardware or software faults
•Replacing parts as required;
•Providing support, including procedural documentation and relevant reports;
•Following diagrams and written instructions to repair a fault or set up a system;
•Supporting the roll-out of new applications;
•Setting up new users' accounts and profiles and dealing with password issues, through Active Directory and Group
•Policy Management.
•Responding within agreed time limits to call-outs;
•Working continuously on a task until completion (or referral to third parties, if appropriate);
•Prioritizing and managing many open cases at one time;
•Rapidly establishing a good working relationship with customers and other professionals, such as software developers;
•Testing and evaluating new technology;
•Conducting electrical safety checks on computer equipment.
•Installing and configuring computer hardware, software, systems, networks, printers and scanners
•Planning and undertaking scheduled maintenance upgrades
•Installing, Configuring and Managing Attendance Machine and software
•Collecting Attendance Data through the other Branches remotely.
•Responsible for Supporting Users in 3 offices inside Lebanon including PMG and EEG and MMG in Qatar.
•Responsible for Active Directory Maintenance and Group Policy Management.
•Responsible for Backups through automatic Backup Systems such As Acronis and Tape Backups.
•Responsible for Keeping the Server Room as Organized as Possible with Following the Labeling Procedure Given.
•Talking to clients and computer users to determine the nature of problems
•Responding to breakdowns
•Investigating, diagnosing and solving computer software and hardware faults
•Repairing equipment and replacing parts
•Supervising junior engineering and technical staff
•Agreeing timescales
•Obtaining replacement or specialist components, fixtures or fittings
•Checking computer equipment for electrical safety
•Maintaining records of software licenses
•Managing stocks of equipment, consumables and other supplies.
• IT Help Desk Support for multiple clients and companies.
• Configuration, installation and testing PC hardware, software, and peripheral equipments.
• Providing professional, timely and thorough Information Technology support.
• Troubleshot basic Network problems, user incidents, and extending customer support for various issues.
• Configuration of Switches, Routers, IP Phones, and Access Points.
• Monitoring and Troubleshooting Windows Server 2008 and Windows Server 2003 related issues.
• Managing and Configuration of Exchange Server.
Troubleshooting incidents related to hardware, software (Windows 7, upgrades, MS Office
2010, SAP, HFM, SmartView, HRMS, SUN Systems, etc.), network connectivity; logging
them in HP OVSD and Microsoft Service Manager for effective and efficient incident
management.
Performing Backup operations on a daily and weekly basis.
Working effectively with PepsiCo Policies and Controls, ensuring abidance with the control
environment (ITSM & Non-ITSM).
Experience in major PC deployments, including software installation, OS deployments,
imaging and data migration to new PC.
Monitoring and maintaining servers.
Configuring and troubleshooting IP and Digital Phones, managed AVAYA IP Office Manager
software.
Handling Active Directory.
Supporting BlackBerrys and iPhones; moreover, supporting over 70 users in local and
remote branches.
Providing IT Orientation for new users.
Working with Various Security Softwares ( Voltage Secure Mail, Credent Encryption
Solutions. etc).
Teaching Classes for Comptia A+ Students.
Preparing Students for Comptia A+ Exam (220-701/220-702).
Working as a full time In Door Sales.
Tracking sales process.
Following up with customers.
Supporting more than 30 users and over 300 computers.
Managing IT Training Classes through installing Required Operating Systems and
Softwares.
Installing, maintaining, configuring and troubleshooting Operating Systems (Microsoft
Windows 7, Microsoft Windows Server 2003, Microsoft Windows XP and Microsoft Windows
server 2008), network problems, switches and routers.
Handling Microsoft Virtual PC 2007, Microsoft Virtual Server 2005, Hyper-V and Vmware.
Setting-up Microsoft Training environment.
Dealing with Online Students and help them Execute Training Materials.
Providing Weekly Reports on tasks and projects handled.
Setting up Network and Computer work stations for newly built workshop labs.
Built Images using ImageX tool.
Full Time IT Help Desk.
Troubleshooting IT Problems.
Installing and troubleshooting different operating systems (Microsoft Windows XPMicrosoft Windows 7-Microsoft Windows server 2003-Microsoft Windows server 2008), network Problems, hardware and software issues.
1st and 2nd level Computing Teacher.
1st and 2nd level English Teacher.
Data Entry.
Stock Checking.
Handling Customer Complaints.
Employees management.
Microsoft Certified IT Professional, Enterprise Administrator- Windows Server 2008 Program with Windows 7.
Certified Comptia A+
MCTS Windows Server 2008 Network Infrastructure, Configuration