Customer Service Officer
Arab Bank PLC
Total years of experience :17 years, 5 Months
• Identified customer needs and fulfilled it with proper bank's products and services \n• Handled customer requires/inquiries related to their accounts, products & services in a professional manner & served all customers regardless of segment up to the level of their full satisfaction \n• Promoted & sold all bank products/ services to achieve the yearly set targets \n• Migrated customers to various (PB, IB, ATM, cheque deposit box, SMS) \n• Ensured that brochures are up-to-date and in place \n• Carried/ handled efficiently custody items, keys as per custodian matrix and relevant P&P \n• Adhered to Branch Operating Model \n• Carried out any task requested by BM \n• Performed services for customers such as ordering bank cards and checks. \n• Received and verified loan payments, mortgage payments and utility bill payments. \n• Answered inquiries regarding checking and savings accounts and other bank related products. \n• Attempted to resolve issues and problems with customer's accounts. \n• Initiated and opened new accounts. \n• Explained, advised on and promoted bank products and services to customers.
• Supervises and coordinates activities of workers engaged in receiving and paying out money and keeping records of transactions in banks and similar financial institutions: Assigns duties and work schedules to workers to ensure efficient functioning of department.
• Trains employees in customer service and banking procedures.
• Approves checks for payment.
• Adjusts customer complaints.
• Examines TELLERS' reports of daily transactions for accuracy.
• Consolidates and balances daily transactions, using adding machine and computer.
• Ensures supply of money for financial institution's needs based on legal requirements and business demand.
• May allow customers access to safe deposit boxes, following specified procedures.
• May monitor and review financial institution's security procedures and control access to vault.
• May count and record currency and coin in vault.
• Performs other duties as described under SUPERVISOR Master Title.
• Executed all counter transactions in an efficient manner
• Received and counted working cash at beginning of shift
• Identified customers, validated and cashed checks
• Accepted cash and checks for deposit and check accuracy of deposit slip.
• Processed cash withdrawals
• Performed specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency.
• Recorded all transactions promptly, accurately and in compliance with bank procedures.
• Balanced currency, cash and checks in cash drawer at end of each shift.
• Typed agendas for meetings
• Prepared meeting packages and distributed to Council Members at least two days prior to the meeting
• Attended, recorded and transcribed minutes of all First Nation Meetings
• Transcribed formats, inputs, edits, retrieves, copies and transmits correspondence, documents, data and graphics
• Word processed all manuscripts, letters, documents and proposals
• Recorded, date stamped and distributed all incoming mail
• Processed outgoing mail
• Compiled and maintained an up to date telephone directory of numbers and addresses
• Filed all correspondence
• July 2006 - July 2008 (Akkawi Trading Company)
- Administrative and clerk work
- Accounting
- Address, Lebanon-Saida
- Tel: 009613710436
2004 - 2008 Beirut Arab University (BAU) Bachelor degree in Accounting
2003 - 2004 Bissan Secondary School Official Certificate in Sociology and Economic