Mohamad Meslmani

Administrative Manager
- Supervise the day-to-day operations of the administrative department and staff
members.
- Hire, train, and evaluate employees and take corrective action when necessary.
- Develop, review, and improve administrative systems, policies, and procedures.
- Ensure the office is stocked with necessary supplies and that all equipment is working
and properly maintained.
- Work with the accounting and management teams to set budgets, monitor spending, and
process payroll and other expenses.
- Plan, schedule, and promote office events, including meetings, conferences, interviews,
orientations, and training sessions.
- Collect, organize, and store information using computers and filing systems.
- Oversee special projects and track progress towards company goals.
- Connect with customers to check the quality of the service and try to convince them to
high their internet capacity and to change the type of connection.
- Purchase office supplies and equipment and maintaining proper stock levels.
- Produce reports, compose correspondence, and draft new contracts.
- Create presentations and other management-level reports.
- Deal with correspondence, complaints and queries.
- Implement and maintain procedures/office administrative systems.
- Ensure that health and safety policies are up to date.
- Assist the organization's HR function.
- Communicates directly, and on behalf of CEO with Board members, donors, Foundation
team and others.

Store Manager
- Drive customer service excellence to every aspect of the store, including store appearance,
display of merchandise, product placement and pricing, story layout, and selling
procedures.
- Manage the opening of three stores.
- Manage people, staff schedule, store operations and store environment to achieve sales,
service, organization, customer satisfaction and profitability goals and maintain
operational standards.
- Prepare and study KPI's and weekly sales report to monitor and increase sales.
- Prepare detailed reports on buying trends, customer requirements, and profits.
- Ensure the store complies with outlined safety policies and procedures, as well as state
and local health regulations.
- Train, develop and supervise staff, provide staff with feedback, coaching, and
performance evaluations.
- Perform administrative tasks to support the smooth operation of all store operations,
including the timely submission of all personnel paperwork, preparing and submitting
reports, and monitoring sales receipts and cash.
- Monitor stock and inventory, and perform quality assurance of merchandise on a regular
basis by displaying, re-stocking and pricing the sections.
- Greet customers on floor, determine customer's needs, answer customer's question and
provide information about the merchandise.
- Responsible for the visual merchandizing of the store as it matches with the brand
standards.
- Solve customer's problem and make sure providing customer complete and appropriate
solutions.
- Assist in stock inventory and office meetings to monitor store performance, oversee new
brand items and update product knowledge.
- Assist in sell-in sessions and choose store collection for each season according to sell thru
and the upcoming trends taking into consideration store structure and layouts, color
combination and customer needs.

Front-End (Cashiers & Customer Service) Supervisor || Payroll Assistant
- Greet and acknowledge every customer, accurately completing transactions, provide
answers to customer questions, and solve customer problems.
- Provide daily direction to Team Members by communicating plans and goals, and
delegating tasks and assignments.
- Provide follow-up to ensure that tasks are completed in a timely, efficient, and
knowledgeable manner.
- Provide department schedule for staff members to cover all needed hours and correct
missed punches.
- Provide daily management to employees; motivate, recognize, reward, train, and assist in
problem solving.
- Perform all tasks related to running a register including but not limited to,
cash/check/credit card handling, merchandise returns, and gift cards.
- Maintain the security and accuracy of change funds to register locations.
- Schedule and conduct department meetings.
- Perform store opening and closing procedures including safe responsibilities.
- Count money in cash drawers and calculate total payments received. Complete readout
including all necessary paperwork, credit card reports, department reports, and bank
deposit.
- Issues receipts, refunds, credits or change due within company policy.
- Communicate all sales information and promotions to staff members, Ensure that sale
prices and promotions are going through the register.
- Educate and develop retail staff. Lead by Example.
- Solve hotline calls and respond to requests in a timely manner.

Payroll Assistant:
- Maintains payroll by collecting, calculating and entering data.
- Updates payroll records by entering changes in exemptions, insurance coverage, savings
deductions, job’s title and department/division transfers.
- Process and close periodic payrolls.
- Print and issue paychecks.
- Issue pay and pay-related information to employees.
- Keep payroll information confidential and maintain privacy for every employee.
- Prepare salary certificate, work certificate and NSSF papers.