Senior Leisure Travel Consultant
Dnata
Total years of experience :17 years, 8 Months
dnata is a leading ground handling, cargo, traveling and flight catering company that operates across five continents and 38 countries and serves more than 255, 000 passengers everyday
Designation Chronology:
June 2010 - Present: Senior Leisure Travel Consultant
Oct 2006 - May 2010: Travel Consultant - Call Centre
Key Responsibilities:
•Catering to walk-in customers and telephone queries for customizing and selling ready-made holiday packages to enhance company's revenue and profitability; handling corporate clients such as AL-Mawakeb School and providing top notch services to ensure high customer satisfaction.
•Overseeing shop operations in the absence of the manager to ensure seamless flow of operations; keeping track of the document stocks in the shop to assure integrity and information security
•Responding to telephonic queries from customers and resolving issues in an amicable manner; evaluating requirements of prospects and providing most relevant flight, hotel and auxiliary services.
•Negotiating prices and terms of service with corporate customers and closing out lucrative deals to accomplish performance indicators in sync with growth goals, company vision and additional established targets.
•Maintaining records of all booking activities and preparing activity reports on a daily basis for the supervisor and management to comply with the record-keeping requirements.
