customer service supervisor
METCO QATAR W.L.L
Total des années d'expérience :3 years, 3 Mois
- Lead and motivate the customer service team to achieve performance targets.
- Provide training, coaching, and feedback to team members.
- Handle escalated customer inquiries and complaints.
- Monitor team performance metrics and implement improvement strategies.
- Develop and maintain customer service procedures and standards.
- Collaborate with other departments to address customer needs.
- Stay updated on industry trends and best practices.
- Prepare regular reports on team performance and customer feedback.
- Handling incoming customer inquiries via phone, email, and chat.
- Providing accurate and timely information about products or services.
- Resolving customer complaints and issues in a professional and courteous manner.
- Escalating complex or unresolved inquiries to the appropriate department.
- Maintaining customer records and updating information as needed.
- Following up with customers to ensure satisfaction and address any outstanding concerns.
- Collaborating with team members to improve processes and enhance customer satisfaction.
- Handle inquiries from donors, volunteers, and community members.
- Assist donors with contributions and resolve concerns promptly.
- Collaborate with teams to ensure effective communication.
- Maintain accurate donor records and contribute to process improvement efforts.