IT Support Specialist
Salem Group
مجموع سنوات الخبرة :3 years, 9 أشهر
Working for (Myteem/Bostonvision) client as a third-party contractor on Salem Group’s behalf)
Software Installation on User PCs:
• Install and configure essential software applications on user PCs as specified.
Remote Desktop Services (RDS) Setup:
• Configure and manage Remote Desktop Services for efficient remote access to applications and resources.
Client-specific Application Setup and Support:
• Identify, setup, integrate, and support client-specific applications beyond standard software.
Static IP Offering for Whitelisting:
• Provide dedicated Static IPs for whitelisting purposes as required by Clients applications or servers.
Ongoing Support and Maintenance:
• Proactively monitor, troubleshoot, and maintain services with on-site visits during specified hours.
• Work closely with the manager and Salem Group’s management to keep them informed of the latest updates.
• Learned the configurations and controls of the following: SOPHOS Next gen. Firewall, VPN management, Network-attached
storage, Control management, Servers management, Organization Units, Internal VLANs.
• Researched IT related topics.
• Highlighted a vulnerability that may lead to a social engineering attack to access the Server room and a way to improve its
security for a more secure asset.
• Maintained PCs and hardware peripherals on both hardware and software sides.
• Diagnosed defected parts in a UPS backup battery: motherboard, and battery.
• Sat up Google workspace synced emails in Microsoft outlook exchange.
• Reported to the manager the task updates on a daily basis.
• Secret shopper observing and measuring customer service, product quality and general environment of their establishments
• Providing feedback by writing reports about the shopping experience
• Helping businesses increase sales by assisting in improving customer service awareness
• Receiving invitations and instructions via email
• Studying the scope of work
• Evaluating employee customer service and up selling abilities
• Data entry of shopping experience
• Providing report to employer in a timely manner
• Evaluating Retail Stores
• Reporting all information client request
• Analyzed clients‘ financial information to determine best strategies matching their financial targets.
• Liaised with high end clients and stakeholders.
• Authorized the release of financial aid funds to students.
• Kept current client plans up-to-date and recruited new clients on an ongoing basis.
• Ensured the sales team force were positive and geared up for the challenge.
• Found out prospective customers/clients and new target segment and penetrated sales in that area.
• Taught the sales force about converting leads to sales through good communication, follow-ups and positive attitude.
• Took participation in trade shows, exhibitions, networking with local associations to promote the products.
• Monitored the situation of the market, finding out the competitors and latest innovation of the products.
• Completed understanding about the product and found out how to market products for different segments.
• Greeted customers, offered assistance and served them in order to ensure their needs were answered in a timely manner and in compliance with quality and customer service standards.
• Assisted customers in their purchase decisions by helping them select relevant and appropriate products, offering proper advice and suggesting gift vouchers when applicable.
• Arranged and replenished on a continuous basis the shop shelves and ensured that the shop floor and shelves were kept clean and tidy at all times.
• Watched for and prevented security risks and thefts and escalated occurring incidents to the hierarchy in a timely manner in order to avert loss.
• Performed physical and electronic inventory of shop products on a regular basis as per company guidelines in order to ensure accurate stock keeping.
• Arranged and displayed received merchandise under the direction of the merchandiser/shop manager; changed tag prices of products during promotion periods or as needed.
• Up-sold and cross-sold products and services in order to reach hourly and daily sales targets.
• Informed department manager of unavailable and nonperforming products.
Merchandised products under the appropriate sections according to sales trends, dates of release, and as per department manager recommendations
