Senior Project Manager and Business Analyst
Bank Albilad
Total years of experience :23 years, 5 Months
KEY ACHIEVEMENTS
• Responsible for understanding current systems and their functional capabilities, performing business requirement and gap analysis for strategic initiatives
• Gather requirements from client to create business requirement document and change request for new projects or services, and obtaining sign-off from the stakeholders and ensure proper approvals are in place for execution of the project
• Prepare functional and technical specifications for third-party or for in-house implementation
• Creating the User Flows and Blueprints by collaborating with various stakeholders. Create BPMN (Business Process Model & Notation) diagram to clarify the business workflow
• Collaborate with Business and IT teams to ensure Technical and functional business analysis done to cater the needs
• Serve as a liaison between Business & IT teams in embedding functional requirements and system specs. Experience in data migration and data integration projects
• Understanding of the SDLC cycle. Experience waterfall and agile delivery methods
• Collaborate with Architects, Technical Leads/Project Managers and Business teams
• Provide support to different teams including business during UAT
• Participate in data extraction and conversion exercises with the business stakeholders for projects involving data migration
• Conduct knowledge transfer sessions to the development team on the scope of the project
• Keep a track of all the deliverables for a project and ensure maintenance of project tasks and to ensure adherence to scope of the project
• Mentor junior BA’s, Developers and Testers throughout the project implementation
• Coordinate and finalize Business requirements and IT requirements of the project and ensure successful implementation minimizing change requests
• Develop and Review the UAT test scripts with business users
• When issues and/or outages occur, perform troubleshooting, provide support, and send communications to help resolve issues
• Gather and document project risks and provide recommendations to project stakeholders
• Manage meetings, issue resolution, escalation, etc. for the project team during the design and build phases of projects
• Maintain documentation activities of all test-related deliverables including test approach, test scenarios, test cases, test scripts, and test results
• Collaborate with key stakeholders to define the release and deployment plans
• Manage post deployment validation and sanity check as instructed by project stakeholders
• Ensure the implementation of the project plan and schedule to ensure the proper and on time implementation of the projects
• Managing any change requests related to the working project plans daily to meet the agreed internal or regulatory deadlines
• Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
• Prepare estimates and detailed project plan for all phases of the project
• Manage the day-to-day project activities and resources and participate in project management team meetings
• Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership
• Manage interdependencies between technology, operations and business needs as well as manage project scope and changes
• Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards
• Manage project and program issues and risks to mitigate impact to baseline
• Utilizing the key tools and application with advanced knowledge of Microsoft Project, Visio, Microsoft Office 365, Enterprise Project Management System, Team Foundation Server
KEY ACHIEVEMENTS
• Providing comprehensive leadership to the IT department to ensure competent and productive services are delivered to optimise the success of the business and corporate reputation
• Successfully improving the VPN and Internet Connectivity of all stores, branches, and warehouses, resulting in more efficient and productive service delivery
• Creating and implementing correct marketing and business strategies to improve the digital store (eCommerce site) and maximise company profitability
RESPONSIBILITIES
• Drive continual process improvement by identifying and analysing any substandard procedures and risks and implementing new processes to rectify such inadequacies
• Restructure IT department to increase effectiveness and efficiency that aligned manpower abilities and functional activities with business needs
• Oversee the implementation of various software applications, including ORACLE Human Capital Management (cloud) and Microsoft Dynamics 365 ERP (cloud)
• Lead to the project team to achieve operational objectives, including the Functional Requirements and Design
• Continuously ensure the business stays competitive and adheres to industry standards by developing and implementing effective policies and procedures
• Decreased the time of IT services provisioning and increased its effectiveness by improving the help desk operations
• Renovated the networking environment by implementing security solution for security and oversee disaster recovery site for business continuity
• Accountable for fixing and improving legacy system (AS400)
• Oversee audit requirements and the successful update of the IT budget (CAPEX and OPEX)
KEY ACHIEVEMENTS
• Oversaw all Branches of Saudi Arabia and Backup for IT Admins in Dubai branch, managing governance and planning, preparing Business Continue Plan (BCP) and mapping Business Processes (BPMN) of the company
• Created and implemented the Cybersecurity plan, including forming the framework, strategy, policies and procedures, SAMA regulatory requirements and compliance
RESPONSIBILITIES
• Prepared various reports and paperwork including IT department subordinates’ job descriptions and the new organizational chart to submit to CEO for approval
• Created and reviewed IT policies and procedures, submitting it to Executive Committee for approval and formed the IT dept. Strategy in coordination with Dubai branch
• Directed audit requirements and the successful update of the IT budget (CAPEX and OPEX)
• Administered and configured Druva Cloud Backup portal for users’ workstations backup, Cisco Meraki for all Wi-Fi connections, the Avaya IP office manager for telephony services and Kaspersky System Manager for all servers and workstations security
• Oversaw Project Management of FlexCube core business application and EBS application as well as the development of Oracle / MS SQL Programming scripts for business tasks including SIMAH portal
• Responsible for all aspects of Physical connectivity and directing domain controllers, backup domain controllers and Active Directory services, DNS, DHCP, DFS, file servers
• Administered and configured various Infrastructure, Network and System administration, including Network servers’ backup on Symantec Backup Exec, NetApp (SAN Storage), Riverbed WAN Optimizer, FortiGate firewalls, Web filter, Application control and IPS
KEY ACHIEVEMENTS
• Reported directly to TSBT Director, successfully managing IT projects, software solutions and business analysis as well as all aspects of integration with various systems and infrastructure
• Oversaw the successful development and implementation of new services and processes, whilst ensuring conformance with policies and standards and gaining a competitive advantage for Bupa
• Instrumental in the conception of Bupa technological advancements, products, service lifecycle and touch points
• Utilised established methodologies and procedures to deliver improvement projects and re-engineered organizational processes, structure and systems in line with process quality and assurance
• Effectively led the implementation of the MEGA BPMN process modelling application, ensuring all processes were modelled including As-Is and To-Be processes
• Held overall responsibility for the successful update of the CAPEX and OPEX budget
RESPONSIBILITIES
• Led the unit with overall responsibility for Business Solution Analysis (Innovation), Process Quality and Assurance, and IT Service Continuity Management (ITSCM)
• Worked collaboratively with the leadership team in managing a team of 3 managers and outsourced engineers, optimising and evaluating performance and development to ensure the achievement of all deliverables
• Chaired meetings with project leaders to share best practice and review systems and resources, subsequently preparing status reports for presentation to the executive management team
• Provided support to the Business Intelligence team and built and maintained positive relationships with internal teams to install robust processes and procedures, enforcing and adhering to corporate and industry standards
• Liaised with internal and external auditors to assemble and deliver details relating to IT systems and infrastructure
• Built and spearheaded all aspects of IT Service Continuity Planning including, initiation, Business Impact Analysis (BIA) and risk analysis, whilst conforming to the overall Business Continuity Plan (BCP) of Bupa Arabia
• Acted as an expert source of detail on Information Governance (IG) and represented the group as a main point of contact for the cybersecurity program
• Proactively monitored the legal and regulatory environment, kept up to date with developments which could impact the business, communicated updates and assumed a lead role in projects to implement required changes
• Critically reviewed, and expertly formulated, policies and procedures for assessing compliance issues/concerns within the organization
• Made certain the Board of Directors, management and employees worked in compliance with the rules stipulated by regulatory agencies such as SAMA and CCHI, furthermore handled communications with regulatory agencies
• Examined and agreed the selection of IT suppliers, offered IT consultancy and troubleshot complex problems
• Created detailed business models using complex ORACLE and SQL programming scripts, through Datawarehouse source tables
• Worked alongside the business development team on major and AOP initiatives; provided the necessary data models and advanced analytics to drive and enhance business and support the formulation of new products
• Established a clear and transparent reporting structure, provided regular reports detailing comprehensive analytical information, also developed Cognos BI Advanced Studio Reports, linked with Data-warehouse model
• Executed quarterly reviews on the existing OLAP cubes related to all business areas, modified OLAP business models according to the new business requirements
• Balanced a tenacious approach with outstanding levels of service to identify and secure sales opportunities and achieve financial targets
• Coordinated with IT and System Managers to develop new product enhancements
• Headed up the Islamic Banking business area with accountability for Islamic investment accounts, formed agreements and concluded Murabaha Deposits, prepared MIS and ensured revenue generation
• Managed Private Banking activities including the provision of Credit Support for borrowers, supervised staff across various daily banking functions
• Managed numerous projects including CADD / CTP, automated multiple records and uploaded details to the system database
• Led the entire IT operation for more than 100 users across 4 locations, coordinated project planning, network administration, support and troubleshooting including installations and configurations
• Administered a number of servers, networks and communications software, also developed a website for the IT department, expertly installed and administered hardware, carried out diagnostics and fixed computer issues
• Applied domain security and installed, configured, administered and updated Corporate security and endpoint solution; arranged deployment centrally to all domain servers and clients
• Performed duties as a member of the development team to customize the main ERP application (JDEdwards)
• Led the company’s LAN Project, built the project plan, defined tasks and allocated appropriate resources to achieve deliverables, made a significant contribution to the deployment of LAN across 3 sales branches, configured the software for TCP/IP traffic routing between branches
• Completed roles including as a Resident Engineer; Trainer; Project Engineer; Network Administrator and Helpdesk Administrator, delivered Network projects, established physical infrastructure and software deployment
• Offered technical support to troubleshoot and resolve problems with networks, servers, workstations and printers, installed Microsoft Office applications
• Established the company helpdesk, developed a helpdesk software using MS-Access to log all Help Desk processes, prioritized calls, escalations and job assignments
• Orchestrated and facilitated the training of branches to ensure the correct usage of Y2K systems