Customer Coordinator
Emrill Services LLC
مجموع سنوات الخبرة :12 years, 7 أشهر
- Schedule and prioritize maintenance activities in line with available resource and customer requirements to ensure we are efficient and meeting our customers’ expectations.
- Follow established processes and procedures to ensure consistency and compliance across the business.
- Liaise with the procurement team to get the required materials delivered in a timely manner.
- Preparing quotations, analyzing the profit margin over internal and sub contracting works and maintaining overall revenue of the site.
- Liaise wit Suppliers and sub contractor in negotiating contracts and timely delivery of the service provided.
- Monthly analysis of Account payable to the Sub Contractor and cross check of the work being completed and providing management with data and figures
- Record all maintenance activities and customer liaison within appropriate systems to enable a full history of activities to be visible to all.
- Conducting meetings with the Technical teams to understand the challenges that have been faced and address it to the line manager for improvement.
- Take ownership of overcoming problems to ensure tasks are completed in a prompt and compliant manner.
- Initiate changes in the documentation of process flow to various section of the business.
- Maintaining report of the works that have been done on a daily basis and preserving it for a minimum span of 6 months.
- Ensuring all the payment are updated for the month end data analysis for Profit and loss Statement
- Invoicing at the month end with complete details & the service request proof of the jobs that were carried out.
- To stop (or take appropriate actions) the work/activities being carried out in case of HSE violations/Unsafe acts.
- Conduct strategic research into target markets (region, industry, etc.).
- Right from pre-sales strategic research into target markets to pitch the top Vendors/Sponsors in the industry based on their responsibilities and job titles - to deliver the stated results.
- Meet or exceed all monthly, annual and event-specific revenue goals as established and assigned;
- Independently establish and grow new or existing client base
- Fully understand the customer’s decision process and create a formal trial closing process to ensure deal closure in a complex environment
-Work directly with the Researchers and Marketing teams to generate new sales leads
-To provide support to Assistant Sales Managers and Team Leaders
-Development and maintenance of key accounts & sponsorship sales databases, pre and post sales
- Target, identify and establish connections with top Sponsors/Solution providers in the industry for each respective event.
- Keep Track Records of re-bookings and new customers acquired.
- Report performance figures weekly to the sales director and management team.
- Work with the research team to gain a comprehensive understanding of the target audience/prospects for the portfolio of each conference.
- Research markets to identify opportunities for events.
- Liaise with clients to ascertain their precise event requirements.
- Handled client queries and troubleshooting problems on the day of the event.
- Coordinate with clients and designers to create a brand/look for the event.
- Communication with the internal department to ensure understanding the requirement for the event.
- Take lead in production of marketing campaigns through various channels for the event.
- Produced detailed proposals for events (e.g. timelines, venues, suppliers, legal obligations, staffing and budgets)
- Arrange and book all services required before deadlines;
- Coordinate with venue management, stand designers, contractors and equipment hire.
- Plan room layouts, scheduling build up & dismantling.
- Coordinate staffing requirements and staff briefs.
- Coordinate with the operations team on the setup day and event days to ensure that all runs smoothly.
- Overseeing the post event activities such as dismantling and removal of the equipment and clearing the venue efficiently.