Transport Supervisor
Dubai Roads And Transport Authority (rta)
Total des années d'expérience :23 years, 4 Mois
Airport transportation supervisor from 2015 up to now
⦁ Working closely with the Regional sales directors to prospect, pitch & close new business.
⦁ Report to VIP service Managers’ to provide the highest quality of service to all international and local VIP customers.
⦁ Guest service and relations provide a level of service which exceeds all guest expectations by anticipating needs and responding promptly.
⦁ Support the VIP service team
⦁ Organization shift schedule for driver’s VIP service
Airport Customer Service from 2012 up to 2015
⦁ Provided assistance to passengers on their travel needs
⦁ Respond to queries and problems in taxi Dubai airport service
⦁ Assist the customer to find his missing and redirect to relevant section
⦁ Promote company services
⦁ Responding appropriately to customer questions and comments.
⦁ Assisting customers in making a decision about a product
⦁ Keeping accurate records of discussions or correspondence with customers
Call Center Agent from 2009 up to 2012
⦁ Assisted customers with their queries and problems by phone and e-mail.
⦁ Established and maintained contacts with new and existing customers as per the direction of the supervisor.
⦁ Helped customers place new orders easily.
⦁ Forwarded important and serious matters to the seniors.
⦁ Transferred urgent calls to the required departments quickly and accurately.
⦁ Entered and updated new customer details in the customer relationship management software according to administrative guidelines.
⦁ Achieved set targets of the firm by the stipulated deadline.
Store keeper from 2006 up to 2009
⦁ Assisted customers with their queries and problems by phone and e-mail.
⦁ Maintained a store to ensure that it functions smoothly - Made arrangements and placed orders for new stock and items whenever needed.
⦁ Kept up accurate of the materials issued received as a part of the new inventories.
⦁ Received deliveries of new items and ensured that all the supplies are in proper order.
⦁ Maintained the budget of the all the expenditures incurred and presented the same to the Manager of the Store.
⦁ Stored the received items in appropriate places to avoid misplacement.
⦁ Reported to the Store Manager on the regular basis regarding the demand of items, so that the future orders can be made accordingly.
⦁ Separated the expired items.
⦁ Email sending, receiving according to the customer needs.
Sales Representative from 2001 up to 2006
⦁ Can easily settle in to any role & take over the management of an existing client base.
⦁ Conducting accurate market research.
⦁ Able to keep up a continuous high rate of cold calling potential customers.
⦁ Evaluating marketing campaigns.
⦁ Able to build relationships with customers.
⦁ Confident and able to take the initiative.
⦁ Getting feedback from customers.
⦁ Tactfully handling any complaints.
⦁ Able to make professional sales presentations & product demonstrations to audiences.
⦁ Building and maintaining positive working relationships with key decision makers
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