Mohamed Abd Elaal

• Achieve restaurant objectives through strategic planning, analysis and creating action plans
• Control cost by reviewing portions, procedures, minimize wastage and quality and quantity of preparations
• Analyze and plan work schedules and shifts
• train, and motivate staff
• Meet and greet customers and gather feedback
• Comply with municipality regulations on Food safety & Hygiene
• Document & organize relevant files
• Organize and supervise catering events and delivery bulk orders

Recruits, leads and develops people to execute outstanding QSC&V, build sales and control costs to deliver optimum
business results for single of multiple (3-4) branches. Key customers include Crew, Restaurant management team, and customers

I served as the Restaurant Manager at KFC. Where I consistently ranked among the top Restaurant Managers based on the
Balanced Score Card . My tenure focused on achieving excellence in various metrics, including being a leading NSF audit
achiever, meeting EBITDA targets, and maintaining optimal food cost performance

• Take responsibility for the business performance of the restaurant
• Analyze and plan sales levels and profitability
• Organize marketing activities, such as promotional events and discount schemes
• Prepare reports at the end of the shift/day/week including staff control, food control and sales
• Manage and coordinate shifts of Front of the house and Back of the house
• Recruit, train, manage and motivate staff
• Respond to customer queries or complains
• Maintain High standards of quality control, food hygiene and health and safety
• Plan and coordinate menus
• Meet and greet customers, and offer advice about menu
• Manage and supervise Food delivery service
• Analyze and plan labor schedules and budget

• As manager at McDonalds, they lead diverse team, ensuring smooth restaurant operations, and upholding the brands
high standards of customer service. With a focus on excellence, efficiency, and team development, I embraced the fast-paced
environment and contributed to the success of the restaurant.
• Working as a manager at McDonalds provides me with valuable leadership experience in fast-paced and customer
oriented environment. I thrived on the challenges of managing a high-volume restaurant, leading a dedicated team, and ensuring
the consist delivery of quality food and exceptional services
• Working at McDonalds taught me how to excel under pressure, develop strong communication skills, and cultivate a
team-first mentality-all of which continue to serve as a foundation for my career
• Manage daily operations, including staffing, inventory, and customer service, ensuring adherence to McDonalds standards.
• Lead and motivate team members to deliver exceptional service and maintain quality.
• Develop strategies to boost sales, improve efficiency, and elevate the dining experience.
• Recruit, train, and schedule staff to optimize performance and coverage.
• Monitor inventory levels, minimize waste, and manage stock effectively.
• Ensure compliance with health, safety, and company policies at all times.
• Handle customer inquiries, complaints, and feedback promptly and professionally.
• Analyze sales data and financial reports to identify areas for improvement and implement action plans.
• Collaborate with management to devise and execute marketing initiatives and promotions.

• Managed store operations, overseeing inventory, staff schedules, and customer service.
• Supported promotional events and marketing initiatives to boost brand visibility.
• Collaborated in team meetings to enhance operational efficiency and customer satisfaction.
• Contributed to SOP development and adherence to ensure streamlined workflows.
• Assisted kitchen staff to maintain food quality and presentation standards.
• Completed a food handling course, implementing safety protocols per regulations.
• Analyzed financial reports to identify cost-saving and revenue-generating opportunities.
• Provided excellent customer service, resolving inquiries and collecting feedback.

Recruits, conducts OJEs, selects and retains an optimum number of crew, maintenance, and management who are
enthusiastically dedicated to customer satisfaction based on restaurant staffing needs and goals.
Leads the development and training ofall restaurant employees Overseas and reviews performance appraisals based on
defined goals and objectives for all restaurant employees in a timely manner.
Plans and conduct leadership team meetings.
Ensures maintenance of critical standards for raw and finished product quality, service speed and quality, cleanliness and
sanitation.
Models performance standards for all crew stations and maintenance as needed.
Measures external customer satisfaction and plan to improve their satisfaction with their experience and increase their loyalty.
Effectively schedules to build the business on all day parts.
Effectively executes national and co-op promotions to maximize sales potential.
Effectively develops and executes local store marketing plans to maximize sales potential within the community.
Responsible for implementation of new products and procedures within restaurant.
Enforces and manages all food safety and sanitation requirements and practices.
Ensures all security procedures are executed.
Maintains all physical plant aspects of the restaurant, including landscaping, building, equipment, etc.
Accurately projects and controls all P&L line items, e.g. food, labor, etc.
Administers in-restaurant employee payroll procedures, including reporting to head office.
Use proper security and verification procedures when handling deposits & safe contents.
Maintains safety records and appropriate documents, contributions and performance in personnel file.