customer service advisor
Bein Sports Pay TV Channels
Total years of experience :16 years, 5 Months
Handle inbound and outbound call center calls, filling information of customers on application of business. Liaising with other departments to ensure business run smoothly.
Received inbound calls of customers in Ireland using Vodafone network and doing troubleshooting for the mobile phones and recharge customer accounts with different methods and answer all customer inquires. Using CRM tool to apply customer requests and inquiries.
Handled Inbound calls of GCC citizens provide knowledge regarding company products and services. Troubleshooting issues occurred on services. Send emails to management to follow up on customer business issues and complaints
Translate the legal contracts from Arabic to English and vice versa along with using legal dictionaries. Also using Trados application to assist in technical translation. Used legal glossaries and dictionaries.
Have life insurance policies underwritten medically and financially. Doing admin tasks as allocating business to concerned employees. Ensuring business delivered to branches on time. Review customers data on policies.
handle customers calls either inbound or outbound -list data on directory by contacting the business companies
List businesses contact details in the directory. Compile data in the directory
Raya Contact Center - Emirates Directory over ETISALAT & DU mobile networks -
Achieve research of Shakespearean drama as in The Merchant of Venice
