Mohamed Abdel-Gawad

Bid Manager / Senior Business Consultant; working on homeland security government-scale projects. The Business Consultant activities include, but are not limited to:
• Proposals & Tenders.
• Business Analysis.
• Information Planning.
• Technical Writing.
• Project Coordination.
• Translation.
• Marketing Demo videos and collateral.
• User Experience reviews.
• Publishing output documents to proper format(s).
• Delivering training to customers, if applicable.
• Other activities.

Example of department output:
• Thought Leadership Newsletters
• Press releases
• User manuals
• Tutorials
• Business Requirement Specifications
• Operational manuals
• Reference Manuals
• Other outputs

All documents are delivered in Arabic and English languages.

Sr. Business Analyst / Sr Technical Writer, working on government-scale projects. The work activities include, but are not limited to:
• Information Planning.
• Gathering input from SMEs.
• Reviewing other input documents.
• Providing in-depth User Experience feedback on solutions, from Users' point of view.
• Developing needed documents.
• Publishing output documents to the proper format.
• Delivering training to customer, if applicable.

Example of department output:
• User manuals
• Tutorials
• Operational manuals
• Reference Manuals
• Periodical Newsletters
• Press releases
• Other outputs

All documents are delivered in Arabic and English languages.

Business Consultant acting as VP for Learning and Development for the emerging English Society Training Firm. www.englishsociety.org
Carrying out daily managerial, operational, and financial responsibilities.

Accomplishments:
* Designing and implementing re-org of the firm organization structure.
* Creating new revenue streams.
* Recovering of previously lost clients.
* Achieving break-even target within 2 months timeframe.

Management of (and participation in) entire life cycle for Proposal, Tenders, and RFPs. The 3 years of experience included the following activities:
• Writing Proposals, Tenders, Response for RFP, and RFPs.
• Managing the document input cycle with stakeholders, by carrying out the following:
o Analyzing the RFP and breaking down the requirements into work activities.
o Planning and assigning work activities dates to stakeholders.
o Tracking the stakeholder' delivery of the activities output, within the planned delivery dates, for example: Technical documents, HW & SW specification documents, offering specification documents, project initial plans, and human resources profiles, for instance.
o Verifying the SMEs output matches the requirements.

• Preparing the final response for RFP, and sending for submission.
• Other Technical Writing activities.
• Other Translation activities.

1- Proposal, Tenders, and RFP writing & management (3 years of experience: Writing Proposals, Tenders, Response for RFP, and RFPs. Also managing the document input cycle with stakeholders and SME, including technical documents, project initial plans, and resources that match requirements)

2- Managing and supervising the Information Development Department. The ID department consists of business units:

• Technical Writing (Documentation).
• Translation.

Path Solutions has been selected as ‘Best Islamic Technology Provider of the Year’ in REDmoney’s IFN Awards Best Service Providers Poll December 2011. Path Solutions won this category for the 4th year running.

The Information Development department handles the user experience scope. User manuals, work procedures, operational manuals, , press releases, marketing collaterals are examples of the department output. All delivered in Arabic, English, and French languages. Kindly visit: www.path-solutions.com

Projects and products:
• IBM WebSphere Business Integration (WBI) Monitor
• IBM WebSphere Business Integration (WBI) Modeler
• MINFOR - Archiving solution for the Ministry of Foreign Affairs
• ERTU - Authoring tool for the editors of the ERTU (Egyptian Radio and Television Union) Website.
• CCSP (Corporate Client Support Portal) - An internal W3-based tool for Sales and Customer facing representatives.
• CRA - Commercial Records Authority

Tasks and activities carried out in parallel:
Business Analysis:
• Collecting requirements from Development team (Project manager/Solution lead, Dev. members).
• Analyzing requirements, and providing suggestions on the appropriate ID deliverables and formats to match such requirements.

Project Management Coordination:
• Estimating and planning effort of ID project activities.
• Managing over-all ID project for the release.

Customer Training:
• Preparing the training material (training Videos & presentation slides, etc.).
• Delivering on-site training to end users (Ambassadors, diplomats, and administrative employees).
• Guiding trainees through hands-on training on application
• Collecting feedback from trainees on the training material and on the documentation
• Analyzing trainees feedback and requirements, and updating information accordingly
• Forwarding any defects/complains about the application to the IBM Development team

Information Development/Technical Writing:
• Information Planning.
• Writing and editing.
• Publishing ID output to the proper format.
• Collecting customer (project manager) satisfaction of ID service.


All projects and activities are compliant to IBM processes and guidelines.

Holosofx Inc was an IBM-partner company that develops applications for Business Process Modeling & Monitoring.

The tasks I was accountable for were:
1. Creating and updating Holosofx documentation:
• Holosofx Applications’ User’s guides.
• Holosofx Applications’ Training guides.
• Holosofx Applications’ Tutorials.
• Holosofx White Papers and Press releases.

2. Applying heavy testing (during IBM acquisition) to the suite components before their release.

Translating software and hardware manuals for Lucent Technologies and Ricoh, as well as translating updates of the home page and Middle-East related pages on CNN Arabic website