ممثل خدمة عملاء انترنت
فودافون
Total years of experience :3 years, 1 Months
§ Act as a first line of support to all VF Egypt internet users’ inquiries ( technical / billing ).
§ Provides relevant and accurate information (Services, Products & Policies)
§ Follow up with second line of support to make sure that all escalated problems will be solved in the appropriate time
§ Provide customer with appropriate options/right suggestion.
§ Respond and solve all Vodafone Egypt internet customer inquiries regarding all internet Service and provide an end-to-end ownership to these inquiries till closure.
§ Coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s internet Service and relative hardware.
§ Take the ownership of escalated service requests through problem resolution for the benefit of Vodafone’s internet customers.
§ Ensure elimination of wrong transactions that leads to financial negative impact.
§ Own all customer inquiries regarding internet till closure and post resolution call to ensure customer satisfaction and close case.
§ Handle escalated calls from either the call center or directly from the customers to an outcome of maximum customer satisfaction.
§ Conduct outbound calls to customer problems received from call center / corporate agents to ensure solving the customer problem according to the Service Level Agreements.
* B.Sc. of Commerce - Accounting Department Faculty of Commerce-Cairo University ( 2003 - 2007)
Grade: V. Good