Mohamed Abdelfattah

• Lead end-to-end retail operations across four distinct concepts (Liwan furniture, Leline
womens fashion, The Market & YOYOSO home/lifestyle), ensuring operational efficiency,
brand compliance, and premium customer experience across all segments.
• Own monthly revenue targets of KWD 250K-450K; translate them into weekly floor-level
execution plans with daily KPI dashboards, improving sales visibility and accountability
across all units.
• Drove conversion from 18% to 24% through SOP enforcement, traffic-flow
reconfiguration, and cross-functional coordination with Sales, VM, Warehouse, Finance,
and IT/Odoo teams.
• Improved stock accuracy from 82% to 95% and reduced delivery-related customer
complaints by ~20% through ERP-driven inventory controls and delivery-routing
redesign.
• Raised average salesperson productivity by 8-12% via structured supervision, a weekly
1:1 coaching cadence, and performance-linked incentive frameworks.
• Monthly business-review presenter to the Group Board; direct liaison with brand
principals on VM policy, stock allocation, and promotional-calendar alignment.

• Led full showroom operations and P&L for a high-volume Home Centre unit, owning
controllable OPEX, labor scheduling, and shrinkage targets.
• Rebuilt team culture and performance; reduced staff turnover by 15% within the first six
months through structured coaching and clear advancement pathways.
• Optimized product displays and inventory to improve stock availability and conversion;
exceeded quarterly sales targets in 3 of 4 quarters.
• Resolved escalated customer issues and upheld service standards that supported NPS
improvement and repeat-business growth.

• As Multi-Unit Manager, led 3 units (85 team, KWD 8.5M combined revenue) to exceed
combined sales and profitability targets; directly coached and developed 3 unit
managers and 12 department heads.
• Built a promotion-ready talent bench through structured succession planning and
advancement pathways; set KPIs/KRAs and ran performance appraisals for direct reports.
• Standardized SOPs across all units; reduced operational inconsistencies by 30% and
improved audit scores from Adequate to Excellent.
• Monitored competitor activity and set pricing and promotional strategy; captured +6%
market share in key product categories. As Senior Showroom Manager, owned flagship P&L, inventory, and VM; supported 12%
YoY same-store sales growth and achieved 99.2% stock accuracy, cutting annual write
offs by KWD 8K.
• In earlier showroom roles, exceeded annual sales targets across 2020-2021, lifted team
conversion by 4 points through weekly huddles and individual dashboards, and improved
section stock accuracy from 89% to 97%.

• Directed the full project lifecycle of a 4, 000 sqm home-furnishings flagship from concept
to grand opening — delivered on time and within budget against an 8-month timeline.
• Led a 22-person multidisciplinary team (operations, VM, warehouse, IT, HR); managed
vendor relationships, fixture installation, and a KWD 1.2M opening-stock build with zero
safety incidents.
• Store opened at 112% of Week-1 sales target and reached break-even by Month 4,
establishing a strong early presence in the Fahaheel corridor.

Consultative selling in a large-format home
improvement retailer; ranked top 10% of consultants by monthly revenue and
contributed to 102% of annual team target. Managed
supplier coordination, market research, and inventory logistics for home-goods import
operations; built foundational GCC retail and supplier-negotiation experience.